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3 articles in JEKA Software
The support hours are now posted on the help home and read: email and knowledge base 24/7; live support 8 a.m. to 6 p.m. Eastern; urgent platform issues 24/7 by ticket or email.
The current ticket flow: the portal form at portal.jekasoftware.com/support/ticket, email-only contact with an optional MyWatchtower username, and [JEKA-####] reply threading.
An introduction to JEKA Software's two products, MyWatchtower and Horizon, its technology partnerships, and how to get help through the support portal and email.