JEKASupport

Version 1.7 — in force since October 2, 2026. If you accepted this policy inside a JEKA application, the version you accepted there governs. All policies

MYWATCHTOWER ACCEPTABLE USE POLICY

Version 1.7 • Effective Date: October 2, 2026 • For users who accepted an earlier version: November 1, 2026

Effective Date. This version of this Policy takes effect on October 2, 2026. For a person who accepted the MyWatchtower Terms of Service, or an earlier version of this Policy, before October 2, 2026, this version takes effect on November 1, 2026, or on the date that person expressly accepts it, if earlier, and the earlier version continues to apply to that person until then.

This MyWatchtower Acceptable Use Policy (this "Policy" or the "AUP") is issued by JEKA Software, Inc., a Delaware corporation ("JEKA"). It applies to every person and entity that accesses or uses the MyWatchtower platform, including its websites, Kiosks, mobile applications, Credentials, recordings and notifications (the "Platform"), including without limitation Communities, Integrators, Administrators, Residents and other Authorized Users ("you").

1. Scope; Incorporation; Definitions

1.1 Incorporation. This Policy is incorporated into and forms part of the MyWatchtower Terms of Service & End User License Agreement (the "Terms of Service") and each signed agreement between JEKA and a Community or an Integrator. This Policy is enforced under the Terms of Service and those signed agreements, and a violation of this Policy is a breach of the Terms of Service and of any such signed agreement that incorporates it.

1.2 Definitions. "Facility Data" means all data generated by or collected from a Community's use of the Platform, including visitor, resident, credential, vehicle and access records, entry photographs, video clips and Live Assist recordings. "Misuse of Facility Data" means any use of Facility Data that violates this Policy or the terms governing that use. Capitalized terms used but not defined in this Policy have the meanings given in the Terms of Service.

1.3 JEKA's Role. JEKA is a technology provider, not a security, guard, or protection service. No product name, service name, or marketing description modifies this Policy.

2. Prohibited Conduct

2.1 Prohibitions. You will not, and will not attempt to or knowingly assist or permit any other person to:

(a) use the Platform in violation of any applicable law or regulation or of your Community's rules;

(b) use the Platform, including its Credentials, recordings and notifications, to harass, embarrass, stalk, intimidate, defame or harm any person;

(c) use the Platform to violate any person's rights of privacy or publicity, or to collect, use or disclose personal information about any person without any notice or consent that applicable law requires;

(d) share, issue or use any Credential for any purpose other than the purpose for which it was issued, or share your personal Credentials, including your login and PIN, with any other person;

(e) register with the Platform any telephone number unless you are the subscriber or customary user of that number or that person has authorized you to register it and to consent to entry-request calls and messages there;

(f) circumvent, disable, damage or interfere with the Platform or any gate, camera or access control connected to it, or seek unauthorized access to the Platform or to any account, system or data;

(g) interfere with or disrupt any other user's access to or use of the Platform;

(h) prop or hold open, or block, any gate, door or barrier to circumvent entry processing, or knowingly allow an unauthorized person to enter;

(i) use any bot, script or other automated means to access the Platform, trigger entry requests or guess Credentials;

(j) redistribute, publish or use entry recordings, photographs or vehicle records for any purpose other than entry management, entry documentation and community administration;

(k) harvest, scrape, sell or otherwise exploit data from the Platform, or otherwise engage in Misuse of Facility Data;

(l) reverse engineer, decompile, copy, modify or create derivative works of the Platform, or use the Platform to build a competing product or service;

(m) impersonate any person, misrepresent your identity, affiliation or authority, or provide false information through or in connection with the Platform;

(n) resell, sublicense, transfer or otherwise make access to the Platform available to any third party without JEKA's written agreement; or

(o) introduce any virus, malware or other harmful code into the Platform, or place an unreasonable load on the Platform or its infrastructure.

3. Responsibility for Access You Grant

3.1 Persons You Credential. If you issue Credentials to, share Credentials with, or otherwise give access to the Platform to any guest, vendor, household member, employee or other person, you are responsible for that person's use of the Platform as if it were your own.

3.2 Residents. A Resident is responsible for any violation of this Policy committed through the Resident's account or through Credentials the Resident issued, including any violation by a household member who is 16 or 17 years old and holds Credentials or uses the mobile application under the Resident's account, and by any person to whom the Resident issues Credentials. A household member who holds an account in that member's own name is responsible for that member's own compliance.

3.3 Communities. A Community is responsible for any violation of this Policy by its Administrators and by the Authorized Users it credentials, as if the violation were its own.

3.4 Revocation. You will promptly revoke any Credentials you issued when they are no longer needed or when you learn that they have been misused.

4. Enforcement

4.1 Investigation. JEKA has the right, but not the obligation, to investigate any suspected violation of this Policy. JEKA has no liability for any decision to investigate or not to investigate, or to act or not to act, under this Section 4.

4.2 Remedies. In response to any actual or suspected violation of this Policy, JEKA may, in its discretion and without liability to you or any other person, take any one or more of the following actions: (a) suspend or revoke any Credentials or any access to the Platform; (b) remove or disable access to any content; (c) notify the Community; or (d) notify law enforcement.

4.3 Not a Breach. Suspending or revoking Credentials or access for a violation of this Policy is not a breach of any agreement with JEKA.

4.4 Law Enforcement and Legal Process. JEKA may cooperate with law enforcement authorities, courts and other governmental authorities, and may respond to subpoenas, court orders and other legal process, in each case arising out of or relating to the Platform or a suspected violation of this Policy. That cooperation may include disclosing information about you, your account and your use of the Platform, to the extent applicable law permits.

4.5 Remedies Cumulative. JEKA's rights under this Section 4 are in addition to, and not in place of, its rights and remedies under the Terms of Service, any signed agreement and applicable law.

4.6 No Waiver. JEKA's failure or delay in enforcing any provision of this Policy, in any instance, is not a waiver of that provision or of JEKA's right to enforce it, or any other provision, later.

5. Notifying JEKA

5.1 How to Notify. You may notify JEKA of suspected misuse of the Platform through the support portal at support.jekasoftware.com or by email to legal@jekasoftware.com.

5.2 When a Notice Is Effective. A notice submitted through the support portal is effective when JEKA's ticketing system logs it. A notice sent by email is effective on the earlier of (a) JEKA's confirmation of receipt and (b) 5:00 p.m. Eastern Time on the next business day after it is sent, unless the sender receives an automated notice of non-delivery.

5.3 JEKA's Discretion. JEKA decides, in its discretion, whether and how to act on a notice. A notice does not obligate JEKA to take, or to refrain from taking, any particular action.

6. Changes to this Policy

6.1 Amendments. JEKA may amend this Policy from time to time. JEKA will give notice of a material change through the Platform or by email at least 30 days before the change takes effect. Each posted version of this Policy applies from its effective date.

6.2 Signed Agreements. A signed agreement with JEKA controls over this Policy, as amended, between the parties to that agreement.