JEKA Policies

Version 1.3 — in force since September 7, 2026. If you accepted this policy inside a JEKA application, the version you accepted there governs. All policies

MYWATCHTOWER DISCLAIMER

Version 1.3 • Effective Date: September 7, 2026

This Disclaimer applies to the MyWatchtower platform — its web application, entry kiosks, camera and video integrations, mobile applications, and MyWatchtower Live Assist (the “Platform”) — operated by JEKA Software, Inc., a Delaware corporation. It summarizes limits that also appear in the MyWatchtower Terms of Service & EULA, which govern your use of the Platform.

Not a Security Service

JEKA is a technology provider, not a security, guard, or protection service. The Platform facilitates visitor management and access administration for communities. It does not and cannot guarantee the prevention of unauthorized entry, crime, property damage, or personal injury, and any system can fail or be circumvented. MyWatchtower Live Assist offers remote assistance with entries by a live person, subject to operator availability; it is not a guard service. JEKA personnel, including Live Assist personnel, do not monitor camera feeds, recordings, or reports — Live Assist involvement occurs only when an entry session is initiated — and any live monitoring or gate staffing is performed by the community or its own personnel or vendors. No product name, service name, or marketing description modifies this Disclaimer.

Not an Insurer

JEKA IS NOT AN INSURER OF ANY PERSON OR PROPERTY. Each community and each user remains solely responsible for their own security decisions, access rules, precautions, and insurance.

Not an Emergency Service

THE PLATFORM AND LIVE ASSIST ARE NOT EMERGENCY SERVICES AND ARE NOT A SUBSTITUTE FOR ON-SITE SECURITY PERSONNEL OR LAW ENFORCEMENT. IN AN EMERGENCY, CALL 911.

Service Dependencies

The Platform depends on things JEKA does not provide — including site electrical power, internet and telecommunications service, site networks, wiring, gate hardware and operators, and mounting structures — and on third-party platforms with which it interoperates, such as Brivo and HID access controllers and Eagle Eye Networks video services. Features may be limited, interrupted, or unavailable when those components or services fail, change, or lapse, and JEKA is not responsible for them. Third-party services are governed by their own terms.

No Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, JEKA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Questions

The MyWatchtower Terms of Service & EULA contain the complete terms, including limitations of liability. Questions: legal@jekasoftware.com or support.jekasoftware.com.