MYWATCHTOWER DISCLAIMER
Version 1.5 • Effective Date: October 2, 2026 • For users who accepted an earlier version: November 1, 2026
Effective Date. This version of this Disclaimer takes effect on October 2, 2026. For a person who accepted the MyWatchtower Terms of Service, or an earlier version of this Disclaimer, before October 2, 2026, this version takes effect on November 1, 2026, or on the date that person expressly accepts it, if earlier, and the earlier version continues to apply to that person until then.
This MyWatchtower Disclaimer (this "Disclaimer") applies to the MyWatchtower platform, including its web application, entry Kiosks, camera and video integrations, mobile applications and MyWatchtower Live Assist (the "Platform"), operated by JEKA Software, Inc., a Delaware corporation ("JEKA"). This Disclaimer is part of the MyWatchtower Terms of Service & End User License Agreement (the "Terms of Service"), which govern your use of the Platform, and it does not limit any provision of the Terms of Service. Capitalized terms used but not defined in this Disclaimer have the meanings given in the Terms of Service.
1. Not a Security Service
JEKA is a technology provider, not a security, guard, or protection service. No product name, service name, or marketing description modifies this Disclaimer.
The Platform facilitates visitor management and access administration for communities. It does not and cannot guarantee the prevention of unauthorized entry, crime, property damage, or personal injury, and any system can fail or be circumvented.
MyWatchtower Live Assist offers remote assistance with entries by a live person, subject to operator availability; it is not a guard service. JEKA personnel, including Live Assist personnel, do not monitor camera feeds, recordings, or reports; Live Assist involvement occurs only when an entry session is initiated, and any live monitoring or gate staffing is performed by the community or its own personnel or vendors.
Entry decisions rest with the Community, the Resident or the Community's designated decision maker, and not with JEKA personnel. An entry request that cannot reach a decision maker is handled under the Community's standing policy, which is denial unless the Community sets another.
The Kiosk's cameras capture footage of entry activity for the record, for example a vehicle striking a gate after its entry was processed. The Platform is not an alarm system.
2. Not an Insurer
JEKA IS NOT AN INSURER OF ANY PERSON OR PROPERTY. Each Community and each user remains solely responsible for their own security decisions, access rules, precautions, and insurance.
3. Not an Emergency Service
THE PLATFORM AND LIVE ASSIST ARE NOT EMERGENCY SERVICES AND ARE NOT A SUBSTITUTE FOR ON-SITE SECURITY PERSONNEL OR LAW ENFORCEMENT. IN AN EMERGENCY, CALL 911.
MWT CONNECT, THE PLATFORM'S ENTRY-REQUEST COMMUNICATION FEATURE, IS NOT A TELEPHONE SERVICE. IT DOES NOT PLACE OR RECEIVE EMERGENCY CALLS AND IS NOT CONNECTED TO 911. IN AN EMERGENCY, CALL 911 FROM YOUR OWN PHONE.
4. Service Dependencies
The Platform depends on things JEKA does not provide ("Non-JEKA Components"), including without limitation site electrical power, internet and telecommunications service, site networks, wiring, gate hardware and operators, mounting structures and third-party devices. The Platform also interoperates with third-party platforms, such as Brivo and HID access controllers and Eagle Eye Networks video services ("Third-Party Platforms"), each of which is governed by its own terms. Features may be limited, interrupted, or unavailable when a Non-JEKA Component or a Third-Party Platform fails, changes, or lapses, and JEKA is not responsible for any Non-JEKA Component or Third-Party Platform.
5. No Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS A SIGNED AGREEMENT WITH JEKA EXPRESSLY PROVIDES, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JEKA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. JEKA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
6. Limitation of Liability
THE TERMS OF SERVICE LIMIT JEKA'S LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM, INCLUDING BY EXCLUDING CERTAIN DAMAGES AND BY CAPPING JEKA'S TOTAL LIABILITY. SEE SECTION A.17 OF THE TERMS OF SERVICE.
7. Questions
The Terms of Service contain the complete terms governing the Platform. Questions about this Disclaimer may be directed to legal@jekasoftware.com or to the support portal at support.jekasoftware.com.