JEKASupport

Version 1.8 — in force since October 2, 2026. If you accepted this policy inside a JEKA application, the version you accepted there governs. All policies

JEKA SOFTWARE SMS / TEXT MESSAGING TERMS

Version 1.8 • Effective Date: October 2, 2026 • For users who accepted an earlier version: November 1, 2026

Effective Date. This version of this Terms takes effect on October 2, 2026. For a person who accepted the MyWatchtower Terms of Service, or an earlier version of this Terms, before October 2, 2026, this version takes effect on November 1, 2026, or on the date that person expressly accepts it, if earlier, and the earlier version continues to apply to that person until then.

These JEKA Software SMS / Text Messaging Terms (these "SMS Terms") govern the SMS and MMS messages that JEKA Software, Inc., a Delaware corporation ("JEKA"), sends, and the entry-request messages sent through the MyWatchtower platform (the "Platform"). Capitalized terms used but not defined in these SMS Terms, including without limitation Community, Resident and Administrator, have the meanings given in the MyWatchtower Terms of Service & End User License Agreement (the "Terms of Service").

1. Consent and Program Description

1.1 Consent. You opt in to text messages from JEKA by providing your mobile telephone number to JEKA for text messages or by enabling text notifications in the Platform, and by opting in you consent to receive conversational and informational SMS or MMS messages from JEKA.

1.2 Program Description. These messages may include, without limitation, replies to your inquiries, account notifications, account alerts, two-factor authentication (2FA) codes, appointment reminders, and service updates related to your relationship with JEKA. JEKA does not send marketing or promotional text messages.

1.3 Not a Condition of Purchase. Your consent to receive text messages is not a condition of any purchase.

1.4 Opt-In Data. Mobile opt-in data and consent are not shared with any third party or affiliate for marketing purposes.

2. Entry-Request Messages

2.1 Entry-Request Notifications. Where your Community uses the Platform, you may receive entry-request notifications, in the form of a text message, a push notification to the MyWatchtower application, or an audio or video call through MWT Connect, at the numbers and devices you register when you enroll. These messages are transactional, consisting of an entry request and its outcome, and are not marketing.

2.2 Consent by Registration. By registering a number, you consent to receive entry-request notifications at that number, including without limitation automated or artificial-voice calls that the Platform's automated assistant places for an entry request once that feature is in service.

2.3 Automated Assistant. The automated assistant is a planned feature that is not yet in service. Once it is in service, it will state at the start of each call that it is automated.

2.4 MWT Connect. MWT Connect is the Platform's entry-request communication feature. It is not a telephone service, it is not connected to 911, and it cannot reach 911. In an emergency, call 911 from your own telephone.

3. Providing Your Telephone Number

3.1 Accuracy. You represent that each mobile telephone number you provide or register is accurate and current.

3.2 Authority. Each person who provides or registers a telephone number represents that they are the subscriber or customary user of that number, or that they are authorized by the subscriber or customary user to consent to text messages and entry-request calls at that number.

3.3 Reassigned Numbers. If a number you provided or registered is reassigned, changes or is no longer yours, you must promptly notify JEKA, through the contact methods in Section 11, or your Community's Administrator.

4. Message Frequency and Rates

Message frequency varies based on your activity, conversations and account settings, and entry-request messages are sent when a visitor requests entry to your Community. JEKA does not charge for text messages, but your mobile provider's standard message and data rates may apply. Contact your wireless provider for information about your plan.

5. Opting Out

5.1 Keywords. To stop receiving SMS or MMS messages at any time, reply STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE or OPT OUT to any message you receive from JEKA.

5.2 Other Means of Revocation. You may also revoke your consent by any reasonable means, including without limitation by emailing legal@jekasoftware.com, by notifying JEKA in a support ticket or a call, or by asking your Community's Administrator. JEKA honors a revocation within 10 business days of receiving it, in accordance with 47 C.F.R. § 64.1200(a)(10).

5.3 Confirmation. After you opt out, you may receive one final message confirming your opt-out.

5.4 Two-Factor Authentication Codes. Opting out stops all text messages from JEKA, including two-factor authentication codes; however, codes triggered by your own later login attempts may continue to be delivered until SMS-based two-factor authentication is disabled on your account, which you may do in your account settings or by contacting JEKA.

5.5 Calls and Push Notifications. STOP stops text messages only. To stop entry-request calls and push notifications to a number or device, change your notification settings in the MyWatchtower application, ask your Community's Administrator, or revoke your consent by any reasonable means under Section 5.2. An entry request that cannot reach you is then handled under your Community's standing policy, which is denial unless the Community records another.

6. Re-Subscribing

To re-subscribe after opting out, text START to the number from which JEKA's messages are sent, or contact JEKA through the methods in Section 11.

7. Help

For help, reply HELP to any message you receive from JEKA, email legal@jekasoftware.com, or visit support.jekasoftware.com.

8. Carriers

Participating carriers include AT&T, T-Mobile®, Verizon Wireless and other major U.S. carriers, and not all carriers may support JEKA's SMS and MMS service. Neither the wireless carriers nor JEKA is liable for delayed or undelivered messages.

9. Participation Requirements

9.1 Age. To participate, you must be at least 18 years old, except that a household member aged 16 or 17 may participate if enrolled under a Resident's account with that Resident's consent.

9.2 Device and Service. To participate, you must also have a wireless device capable of two-way messaging, be a customer of a participating wireless carrier, and have a text messaging service plan. By participating, you represent that you meet the requirements of this Section 9. Compatibility and availability may vary by carrier and device.

10. Privacy and Related Terms

The JEKA Software Website Privacy Policy (https://portal.jekasoftware.com/policies/site-privacy/) and the MyWatchtower Platform Privacy Notice (https://portal.jekasoftware.com/policies/privacy-notice/) describe how JEKA handles the information it collects. The jekasoftware.com Website Terms of Use (https://portal.jekasoftware.com/policies/site-terms/) govern your use of JEKA's website.

11. Contact

Questions about these SMS Terms may be directed to JEKA Software, Inc. at legal@jekasoftware.com or through support.jekasoftware.com.