Incident Reporting Overview

Incident Reporting gives community staff a single place to record, track, and review incidents — from a maintenance issue to a resident complaint. This guide is for community staff and admins. Residents do not use the Reporting section.

The Reporting module at a glance

Incident Reporting is enabled per community. If it is turned on for yours and you have reporting permissions, you will see Reporting in the navigation menu with three tabs:

• Dashboard — incident activity for your community at a glance: open incidents, recent filings, and overall trends. Use it as your starting point each day to see what needs attention.
• Incidents — the list of filed incidents. This is where new incidents are logged and where you open an incident to work it.
• Report History — the incident reports generated for your community, and where you generate new ones.

Each incident is filed under a category and describes what happened, with photos and attachments and a location on the community map to make the record complete. An incident's status is tracked from filing through close, and a closed incident can be reopened if the issue comes back.

How-to guides

• Log an Incident — file a new incident from the Incidents tab.
• Working an Incident — the incident detail page: editing, closing, and reopening an incident.
• Share an Incident — email a single incident from its detail page.
• Reading the Incident Dashboard — getting the most out of the Dashboard tab.
• Generating Incident Reports — PDF and CSV reports, the Report History tab, and scheduled daily report emails.
• Enable Incident Reporting — for admins: turning the module on for a community and managing incident categories.

If you work with incidents across more than one community, see Incidents Across a Community Group.

Who can see Reporting?

Access requires the community's Incident Reporting feature to be enabled plus incident read permissions on your account. If you believe you should have access and do not see the Reporting menu item, ask your community admin to check your permissions.

Need help?

Use the Contact Support form in the app, or contact your community's management office.