How can we help?

Search the knowledge base, or submit a ticket — no account needed.

MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 63 account 29 getting-started 23 guests 23 website-content 17 credentials 16 entries 15 kiosk 15 qr-codes 15 roles-permissions 14 mission-control 12 sign-in 12 notifications 10 pins 10 incidents 8 support 8 vendors 8 vehicles 6 cameras 2

Help articles · community-admin

Access Module OverviewA tour of the nine Access tabs — users, property requests, credentials, groups, schedules, access levels, QR codes, PINs, and audit logs.Add a Community ContactAdd a person to the community Contacts directory - create a section, fill in the contact card (position, seat, term, display order), and edit or delete with care.Adding Household Members to Your PropertyHow new household members join your property through property requests, and how to add family who never sign in as permanent guests.Approving and Denying Property RequestsThe staff side of Access > Property Requests: the Pending, Approved, and Denied views, approving or denying with a required denial reason, reviewing uploaded documents and their limits, and how requesters resubmit.Camera Motion DetectionHow community staff review kiosk-recorded motion video clips in the Cameras section's Motion Detection tab, and how its permission works separately from live camera feeds.Clone a RoleCopy an existing role as a starting point instead of building a new one from scratch.Community Admin CenterOrientation to the Community Admin Center - the dashboard where administrators open every Horizon management tool their permissions allow.Community Announcements and the Message of the DayTwo ways to reach your whole community — the persistent Message of the Day banner and one-time email and push announcements.Community Module OverviewThe community-wide lists: properties, the combined residents/users list, guests, vendors, restricted, vehicles, and the entry log with its current filters and method glyphs.Community NewsletterNONE Community PINs and Emergency PINsManage kiosk PIN codes from the Access module — standard PINs for properties and people, plus community-wide PINs for emergency services.Community QR Codes and the Gate PosterBrowse every entry QR code in your community, print the gate QR poster, and set the daily-use cap on unlimited codes.Community SettingsThe Community Settings module centralizes configuration for your community’s identity and core information. From branding to contact details and invite codes, this module ensures that residents see accurate information while administrators maintain ...Contacts and Contact Us in HorizonNONE Create a Brivo GroupCreate a Brivo group, add its members, and grant access points with a schedule — plus the separate delete permission and the automatic pushes to your panels.Create a Custom PageAdd a custom page to your community website - name it, choose its URL slug, compose the content, stage it as hidden, then make it public and add it to the menu.Create a Custom RoleBuild a new role from scratch with the category-card permission editor, within your own grant ceiling.Create an Access ScheduleBuild a time-based access schedule — name limits, the 24/7 and Business Hours presets, per-day time blocks — plus the read-only System rows and the linked blocked-by list on deletes.Create an EventAdd an event to your community calendar - fill in the New Event form, pick a category, set it recurring if needed, and know where residents will see it.Create an HID Access LevelCreate an HID access level, attach credentials, and pair doors with schedules — with automatic queued pushes, push-status chips, and the who-loses-access check before a delete.Creating a PropertyStaff can add a new property with the step-by-step creation wizard. Properties anchor guests, vendors, vehicles, entry records, and requests.Customize Your Site MenuShape your community site's navigation in Manage Menu - add and remove items, drag-and-drop to reorder and nest submenus, and set which roles see each item.Dashboard Overview (for Admins & Gate Staff)What community staff see after signing in — the mode selector, MOTD banners, latest property requests, and recent entry activity.Delete a Credential SafelyWhat deleting a credential does on the panel side, the gentler alternatives, and the warnings that name exactly who loses credentials before user removal or a property reset.Discover MyWatchtowerMarketing overview of MyWatchtower — visitor management, kiosk entry by QR, PIN, or directory call, Mission Control for staffed gates, entry records.Document LibraryBrowse and manage the community Document Library - folders, uploads, renaming, public visibility toggles, and bulk delete.Enable Incident ReportingTurn the per-community Incident Reporting feature on, manage incident categories, and understand who sees the Reporting module.Enable Kiosk PIN CodesTurn on kiosk PIN entry for your community, optionally allow property-wide PINs, and set the minimum PIN length.Enable QR Codes and Set the Daily CapTurn on entry QR codes for your community and cap how many times an unlimited-use code works per day.Event CalendarNONE Generating Incident ReportsGenerate PDF or CSV incident reports from the Report History tab, and set up scheduled daily report emails.Groups, Schedules, and Access LevelsManage Brivo groups, HID access levels, and shared schedules — who gets which doors and when, with automatic pushes to your panels.Hardware Settings in the AppReview controllers and doors from the Hardware settings page — online status, door actions, push states, door locations for My Doors, and HID resync.Horizon by JEKA – Platform OverviewWhat the Horizon community portal includes - website pages, documents, events, news, newsletter, contacts, AI assistant, and admin tools.Incident Reporting OverviewWhat the Incident Reporting module is, who sees it, and where to find the how-to guide for each task.Incidents Across a Community GroupHow the Incidents list aggregates across a community group for organizations that run several communities in MyWatchtower.Log an IncidentHow community staff file a new incident in MyWatchtower, including categories, notes, photos and attachments, and location.Manage MenuNONE Manage Website PagesNONE Managing Access CredentialsCreate, assign, reassign, edit, suspend, and delete Brivo and HID credentials under Access > Credentials, including validity windows and Temp/Perm labels.Managing Communities and PropertiesSee every community you belong to, switch between them, and add another property by address search — no invite codes.Managing Community Users and ResidentsCreate and manage staff and resident accounts, assign roles within your tier, and know exactly who loses credentials before a removal.Managing Restricted Guests and VendorsView and manage the people and businesses denied entry at your property, with notes and optional photos to help gate staff recognize them.Managing Roles and PermissionsHow admins build, clone, and rank the staff and property roles that decide what each person can do in MyWatchtower.News & Updates (aka blog)NONE Property Roles ExplainedWhat Owner, Manager, and Resident mean at a property, why Owner is pinned at the top, and what happened to Tenant.Publish a News PostCreate a community news post - compose it in the content editor, add a thumbnail, assign a category, choose Public or Private, and edit it after publishing.Reading the Incident DashboardWhat each widget on the Reporting Dashboard tab shows and how to use it as your daily starting point.Reorder the Role HierarchyRank the staff role list by dragging or with the arrows, and understand why a role's position decides who can manage whom.Requesting Access to Your PropertyHow residents submit a Property Request with proof-of-ownership or residency documents and track it, and how community staff review and approve requests from the Property Requests queue.Resetting a PropertyA reset clears the people and records attached to a property. A confirmation names exactly who loses entry credentials before you commit.Reviewing Audit LogsHow community staff and Admins use Access > Audit Logs: date-range presets and the 30-day custom cap, action icons, and the detail dialog's Previous-vs-New change comparison.Send a Community NewsletterCompose and send a newsletter from Manage Newsletter - write it in the editor, attach files, preview the email, send to confirmed subscribers, and review the send history.Send a Mass AnnouncementCompose a one-time email and push announcement to your whole community, check the live preview and recipient counts, and confirm by typing SEND.Set the Message of the DayPut a persistent banner on your community's dashboards from Settings > Profile — up to 200 characters, shown until you change or disable it.Setting Up an Unstaffed KioskPairing a kiosk tablet to an access point, configuring its cameras and audio, uploading diagnostics, and managing unstaffed-gate settings.Settings Module OverviewA tour of every Settings tab — community profile, feature toggles, hardware, kiosks, announcements, and roles.Share an IncidentEmailing an incident's report as a PDF to staff members or any email address from the incident detail page.Understanding Entry AnalyticsRead your community's entry-trend and gate-cost charts, filter by window and entrant type, and share a configured view by URL.User Management ModuleThe User Management module is the hub for administering community members in Horizon. It allows you to view everyone with access to the portal, create new accounts, assign roles and adjust permissions, ensuring that only authorized individuals can ...Using the Content EditorTour of the shared WYSIWYG editor for posts, pages, and newsletters - toolbar, links, images, YouTube embeds, and previews.Working Across Multiple CommunitiesHow staff switch between communities, how grouped communities appear as one entry, how Mission Control search spans a whole group with per-community labels, and how to pick a target community when creating records.Working an IncidentManaging an incident from its detail page in MyWatchtower — status, edits, attachments, exports, and deletion.

Still stuck?

Submit a ticket — we just need your email address — or write to support@jekasoftware.com. Either way it lands with the same team.