Community admin

Learn what each tab of the Access section does and which staff roles see it.

Keep the resident list of your property current. Let new household members request access, then edit or remove people from the Residents tab.

Review the property requests of new residents, then approve or deny each one.

Copy a staff role or a property role into a new role, then change its name and its permissions.

Show a standing message on the dashboard of each member, or send a one-time announcement by email and push notification.

Find the properties, people, visitors, vehicles and entries of your whole community in one place.

Create, see, change and remove the kiosk PINs and emergency PINs of your community on the Credentials tab of Access.

Find, open and delete each entry QR code of your community from the Credentials tab in Access.

Create a group in a Brivo community, add its members, and give it doors on a schedule.

Make a new staff role or property role, then choose what each person who has it can do.

Add a property to your community with its address, then finish its setup on the property page.

Create a schedule that sets the days and hours when a group or an access level can open its doors.

Create an HID access level, give it doors on a schedule, add the credentials that hold it, and delete a level after you check who loses access.

Read the staff dashboard, move between Dashboard, Mission Control and Analytics, and open the newest property requests and entries.

Delete a credential for good, choose a gentler action when one fits, and know which other actions also remove credentials.

Learn what MyWatchtower does for residents and community staff, and how to start.

Turn on kiosk PIN codes for your community, set the minimum PIN length, and choose where new PINs are issued.

Turn on entry QR codes for your community and set how many times one code can be used each day.

Find the groups, access levels and schedules that set which doors each person can open, and when.

Check the controllers and access points of your community, open a door or a gate, and set where residents can open a door from the app.

Find, filter and manage the cards and other access credentials of your community in Access > Credentials, and know which other actions remove credentials.

See the communities of your account, switch between communities and properties, and request access to another property or community by address search.

Create, edit and delete user accounts in Access > User List, and find, open and delete residents and users in Community > Residents.

Find, add, edit and remove the restricted guests and vendors of your property, and manage community-wide restrictions if you are community staff.

Open Settings > Roles to see the staff roles and the property roles, set the access of a role on its cards, and learn the rules of the role order.

Learn what the Owner, Manager and Resident property roles can do, how the order of the roles works, and how to give a person a property role.

Move the staff roles and the property roles into a new order on Settings > Roles, then select Save order.

Send a property request to connect your account to your home, add documents, and follow the request until your community office approves it.

Reset a property when it changes hands, so that it starts again with no users, visitors, vehicles or credentials.

Play back the short clips that a kiosk saves when there is movement at the gate, so that you can review entry activity later.

Find a change in the audit log of your community, see who made it and when, and compare the old and new values.

Send a one-time announcement to your whole community by email and push notification, and find past announcements in Announcement History.

Show a standing message as a banner on the dashboard of each community member, and change or remove it when you need to.

Pair a kiosk tablet with a gate, set the Help button and the directory of each gate, and finish the setup on the tablet.

Learn what each tab of Settings holds and which permission shows it, so you can find the right place to change a community setting.

Open Analytics to see the entries of your community by day, by hour, by day of the week and by access point, and filter the charts.

Switch between your communities, and work across the communities of a community group in lists, Mission Control and create forms.

Learn what the Community Log holds, what its three tabs show, and which role permissions open each part of it.

Turn the per-community Incident Reporting feature on, manage incident categories, and understand who sees the Reporting module.

Download a PDF or CSV report of the incidents of one day or a date range, and see the daily digest emails in Report History.

See the incidents of several communities of a community group in one Incidents list, and add an incident to the correct community.

Add an incident to the Community Log with the Report New Incident form. Choose its type, location, date and time, and attach photos and files.

Use the Dashboard tab of the Community Log to see the incident counts, the newest incidents and the incident types of your community.

Send the report of one incident by email to staff members and to other email addresses.

Turn on the Community Log for your community, set its categories, and see which roles can use it.

Add a person to the community Contacts directory - create a section, fill in the contact card (position, seat, term, display order), and edit or delete with care.

Orientation to the Community Admin Center - the dashboard where administrators open every Horizon management tool their permissions allow.

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The Community Settings module centralizes configuration for your community’s identity and core information. From branding to contact details and invite codes, this module ensures that residents see accurate information while administrators maintain ...

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Add a custom page to your community website - name it, choose its URL slug, compose the content, stage it as hidden, then make it public and add it to the menu.

Add an event to your community calendar - fill in the New Event form, pick a category, set it recurring if needed, and know where residents will see it.

Shape your community site's navigation in Manage Menu - add and remove items, drag-and-drop to reorder and nest submenus, and set which roles see each item.