In Settings, community staff change the settings of the community. Select Settings in the left navigation. You see only the tabs that your role and your community can use.
| Tab | What it holds | Who sees it |
|---|---|---|
| Profile | The name, the address and the Message of the Day | community_settings:w |
| Settings | QR codes, the Community Log and PIN codes | community_settings:w |
| Hardware Settings | The controllers and the access points | hardware:w, on a Brivo or HID community |
| Camera Settings | The camera settings | cameras:w, on a community with Eagle Eye |
| Unstaffed Gates | The kiosk Help button, the directory and kiosk pairing | community_settings:w |
| Announcements | Email and push announcements | announcements:w |
| Roles | The staff roles and the property roles | users:w |
| System | Maintenance mode | JEKA staff only |
By default, the Admin role sees each tab except System.
Profile
The Profile tab has three cards:
- Basic Information: Community Name, Billing Email and Description. The community name is necessary.
- Address Information: Street Address, City, Zip Code and State.
- Message of the Day: turn on Enable Message of the day and type a message of up to 200 characters. Members see it as a banner on their dashboard until you change it or turn it off.
When you change a field, the action bar at the bottom shows Save and Discard. If you try to leave the tab with changes that you did not save, MyWatchtower asks you to save them first.
Settings
The Settings tab turns community features on and off. It has the same action bar as the Profile tab.
- QR Codes: Enable QR codes and Max uses per day.
- Reporting: the first switch of the card turns on the Community Log. In the app, the card shows the name Reporting. When the switch is on, the card also shows Allow 'Other' category, the number of categories and Manage Categories.
- PIN Settings: Enable Kiosk PIN codes, Enable property-wide PINs, Minimum PIN length (4 to 12 digits) and PIN issuer. With MyWatchtower, PINs work at the kiosk. With Access control provider, MyWatchtower sends the PINs to Brivo or HID first, so they work at the keypads and at the kiosk.
If you manage more than one community of a community group, a Community list at the top selects the community that you change.
Hardware Settings
The Hardware Settings tab has two views: Controllers and Access Points. Select Refresh to read the status of the hardware again. A door shows as disconnected when its controller is offline.
Camera Settings
The Camera Settings tab shows only in a community that uses the Eagle Eye camera integration.
Unstaffed Gates
The Unstaffed Gates tab sets up the kiosks. It holds the default help phone number, and for each gate the directory, the Help button and kiosk pairing. To pair a kiosk tablet, you also need the access points write permission (access_points:w).
Announcements
The Announcements tab sends a one-time announcement to the community by Email and Push Notification. MyWatchtower sends it at once, and you cannot recall it. The Announcement History tab lists the announcements that were sent.
Roles
The Roles tab holds the staff roles and the property roles. Each role has a list of what it can do. You can make a new role and put the roles in order.
System
Only JEKA staff see the System tab. It turns maintenance mode on and off for the platform.
Good practices
- Give the settings permissions only to the staff who need them. A change in Settings applies to the whole community.
- Keep the name and the address of the community correct.
- Change the Message of the Day from time to time, so that members continue to read it.
- Before you send an announcement, read the text and the number of recipients again.
- When a gate does not work as it should, look at Hardware Settings. A controller that is offline is a frequent cause.