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MyWatchtowerAccess control and visitor management105 articlesIncidents & InsightsReporting & task management8 articlesHorizonCommunity websites22 articlesJEKA SoftwareCompany, contact, and billing4 articles
community-admin 37account 26guests 23credentials 16getting-started 16entries 15kiosk 15qr-codes 15mission-control 12roles-permissions 11pins 10sign-in 10notifications 8vendors 8vehicles 6cameras 2support 2

MyWatchtower articles

"Getting Started: Creating Your Account"Create a MyWatchtower account with email or Google/Apple, then finish the welcome wizard to connect to your community — no invite code needed."Live Assist and Live Agent""Live Assist is the service a community elects by Order Form; Live Agent is how that live person and the feature appear in the apps — the pair, defined once."Access Module OverviewA tour of the nine Access tabs — users, property requests, credentials, groups, schedules, access levels, QR codes, PINs, and audit logs.Account Module OverviewOverview of the Account area's five sections — Personal Details (including your profile photo), Notifications, Security, Communities, Appearance.Add a Resident to Your PropertyAdd household members to your property — with or without an account — plus property roles at a glance and when a permanent guest fits better.Adding Household Members to Your PropertyHow new household members join your property through property requests, and how to add family who never sign in as permanent guests.Answering a Gate Call from Your PhoneWhat happens on your phone when a visitor calls you or requests entry from a gate kiosk, and how you approve or deny the entry.Approving and Denying Property RequestsThe staff side of Access > Property Requests: the Pending, Approved, and Denied views, approving or denying with a required denial reason, reviewing uploaded documents and their limits, and how requesters resubmit.Assign or Reassign a CredentialMove a Brivo or HID credential between holders with Assign, Reassign, and Unassign — including the same-community rule and the holder-based group pre-fill.Camera Motion DetectionHow community staff review kiosk-recorded motion video clips in the Cameras section's Motion Detection tab, and how its permission works separately from live camera feeds.Cameras: Live Feeds, Analytics, LPR, APM, and Motion DetectionHow community staff and Admins use the Cameras section: live camera feeds, plain-language video search, license plate recognition, the APM vehicle list, motion clips, and camera-to-access-point setup.Changing Your Display ThemePicking Light or Dark mode in the Appearance section using the theme preview cards with the CURRENT chip; the choice applies immediately and is remembered per device.Clone a RoleCopy an existing role as a starting point instead of building a new one from scratch.Community Announcements and the Message of the DayTwo ways to reach your whole community — the persistent Message of the Day banner and one-time email and push announcements.Community Module OverviewThe community-wide lists: properties, the combined residents/users list, guests, vendors, restricted, vehicles, and the entry log with its current filters and method glyphs.Community PINs and Emergency PINsManage kiosk PIN codes from the Access module — standard PINs for properties and people, plus community-wide PINs for emergency services.Community QR Codes and the Gate PosterBrowse every entry QR code in your community, print the gate QR poster, and set the daily-use cap on unlimited codes.Create a Brivo GroupCreate a Brivo group, add its members, and grant access points with a schedule — plus the separate delete permission and the automatic pushes to your panels.Create a CredentialIssue a new Brivo or HID credential with the three-step New credential wizard — property and holder, format and validity, then review.Create a Custom RoleBuild a new role from scratch with the category-card permission editor, within your own grant ceiling.Create a Visitor at the GateCreate a guest, vendor, or resident record on the spot from Mission Control's Visitor Search — pre-filled from a scanned license, with an optional photo.Create an Access ScheduleBuild a time-based access schedule — name limits, the 24/7 and Business Hours presets, per-day time blocks — plus the read-only System rows and the linked blocked-by list on deletes.Create an HID Access LevelCreate an HID access level, attach credentials, and pair doors with schedules — with automatic queued pushes, push-status chips, and the who-loses-access check before a delete.Creating a PropertyStaff can add a new property with the step-by-step creation wizard. Properties anchor guests, vendors, vehicles, entry records, and requests.Dashboard Overview (for Admins & Gate Staff)What community staff see after signing in — the mode selector, MOTD banners, latest property requests, and recent entry activity.Delete a Credential SafelyWhat deleting a credential does on the panel side, the gentler alternatives, and the warnings that name exactly who loses credentials before user removal or a property reset.Discover MyWatchtowerMarketing overview of MyWatchtower — visitor management, kiosk entry by QR, PIN, or directory call, Mission Control for staffed gates, entry records.Edit a CredentialUpdate a credential's details in the shared edit dialog used for both Brivo and HID credentials — and which changes belong to other actions instead.Edit Property DetailsUpdate your property's address, vacancy dates, and notes for gate staff — and who can make those edits.Editing or Removing a GuestUpdate a guest's details or access, restrict them, or delete them — and where each action lives on your Property page.Enable Kiosk PIN CodesTurn on kiosk PIN entry for your community, optionally allow property-wide PINs, and set the minimum PIN length.Enable QR Codes and Set the Daily CapTurn on entry QR codes for your community and cap how many times an unlimited-use code works per day.Enter with a PIN at the KioskWhat a visitor does with a PIN code at an unstaffed-gate kiosk — the keypad flow, personal vs. property PINs, emergency-PIN confirmation, and the lockout.Enter with a QR Code at the KioskWhat a visitor does with an entry QR code at an unstaffed-gate kiosk, and what each verdict screen means.Entry Kiosk Overview (Unstaffed Gates)What visitors see at an unstaffed-gate entry kiosk — entry cards for PIN, QR, and the directory, verdict screens, emergency PINs, and the Help pill.Get Help at the KioskHow the kiosk Help pill works for a visitor — guided suggestions first, then a call to the community's help phone or a Live Agent where enabled.Giving a Guest a Kiosk PINEnable kiosk PIN access in the guest wizard, keep the auto-generated code or set a custom one, and share it for the kiosk keypad.Groups, Schedules, and Access LevelsManage Brivo groups, HID access levels, and shared schedules — who gets which doors and when, with automatic pushes to your panels.Hardware Settings in the AppReview controllers and doors from the Hardware settings page — online status, door actions, push states, door locations for My Doors, and HID resync.How the Apps UpdateHow MyWatchtower stays current — store releases and rapid hotfixes on mobile, a refresh banner on the web app, and JEKA-managed kiosk tablets.How to Add and Manage Vehicles in MyWatchtowerStep-by-step vehicle registration through the creation wizard, why accurate plates matter for license plate readers, how vehicle credentials are issued, and how to keep the vehicle list current.How to Add Guests in MyWatchtowerRegister guests with the guided wizard — name, access dates, schedule, optional QR code or kiosk PIN, and an optional photo.How to Change Your Email AddressChanging your login email from Personal Details: the Edit button in the Contact Information card, the confirmation link sent to your new address, and when an email change is actually needed.How to Change Your PasswordChanging your password from the Security section: the Update Password button sends a reset link to your email, and you choose the new password from that link.How to Configure Your Notification Settings in MyWatchtowerA step-by-step walkthrough of configuring notifications: opening the Notifications section, choosing among the email, push, and incident-report switches, saving with the action bar, and checking device-level push permissions.How to Create a QR Code for Your GuestStep-by-step QR code creation for a guest, vendor, or resident: starting points, selecting the holder, configuring one-time, limited, or unlimited uses, and viewing, sharing, and revoking the code.How to Delete Your AccountDeleting your account from the Security section's Account Deletion card: the type-your-email confirmation dialog, immediate sign-out, what data is removed and on what timeline, and the email fallback if you can't use the button.How to Find Properties and Residents in Mission ControlFind properties and people in Mission Control, read result tags and schedules, check visitor photos, and create visitors on the spot.How to modify your Contact ListHow property members edit their contact priority list, who sees the Edit button, per-contact notes, and how approved property requests are auto-appended to the list.How to Reset Your PasswordResetting a forgotten password from the sign-in screen's Forgot password? link, plus the signed-in alternative via Security > Update Password, with troubleshooting tips.How to Restrict a Visitor in MyWatchtowerBlock an individual or business from entry at your property or community-wide, with notes and an optional photo so gate staff recognize them.How to Scan a QR Code in Mission ControlScan a visitor's entry QR code in Mission Control — the property and visitor load automatically — then approve or deny and record the entry.How to Turn on Two-Factor AuthenticationEnabling 2FA from the Security section: the Enable Two-Factor Authentication stepper with QR code or manual code, six-digit verification, the deliberate sign-out afterward, and how to disable it again.Inviting a GuestRegister a new guest with the guided wizard — pick the type and property, enter their details and an optional photo, and submit.Issuing a QR Code When Creating a GuestTick Enable QR Code Access on the wizard's Access step and choose one-time, limited, or unlimited uses — with the community's daily cap on unlimited codes.Kiosk Directory CallsHow a visitor uses the kiosk directory to look up a resident, place a call or send an entry request, and what happens at each step.Making a Guest or Vendor PermanentWhat the permanent option and the PERM badge mean, and how to switch a guest or vendor between dated and permanent access.Managing Access CredentialsCreate, assign, reassign, edit, suspend, and delete Brivo and HID credentials under Access > Credentials, including validity windows and Temp/Perm labels.Managing Communities and PropertiesSee every community you belong to, switch between them, and add another property by address search — no invite codes.Managing Community Users and ResidentsCreate and manage staff and resident accounts, assign roles within your tier, and know exactly who loses credentials before a removal.Managing Guests and VendorsAdd, edit, and remove guests and vendors from your Property page — access dates, schedules, entry codes, notes, and optional photos.Managing NotificationsThe Notifications section's three switches — email, push, and incident reports — how saves work through the action bar, device-level push permissions, and the email unsubscribe link flow.Managing QR CodesNONEManaging Restricted Guests and VendorsView and manage the people and businesses denied entry at your property, with notes and optional photos to help gate staff recognize them.Managing Roles and PermissionsHow admins build, clone, and rank the staff and property roles that decide what each person can do in MyWatchtower.Managing VehiclesHow to add, edit, link, and remove vehicles on your property's Vehicles tab, including the required vehicle fields and the optional association to a resident, guest, or vendor.Managing VendorsAdd, edit, and remove your property's vendors in MyWatchtower — access dates, entry schedules, QR codes, kiosk PINs, and vendor badges.Managing Your Account SettingsHow to open your account settings on desktop and mobile, what each of the five sections covers, and how the Unsaved changes / Discard / Save action bar works, with pointers to the detailed per-section guides.Managing Your PropertyTour of the Property page — tabs, details, contact list, residents and users, and property roles, including the optional photo when adding a resident.Mission ControlThe live gate workspace — search properties and people, scan licenses and QR codes, view visitor photos, open the gate, and record entries.Open a Gate from Mission ControlUse the Mission Control gate control to open the selected access point directly, on Brivo or HID, and know when the control is unavailable.Profile Photos for People RecordsAdd, replace, or remove profile photos on users, residents, guests, and vendors, and see where photos appear across MyWatchtower.Property Module OverviewThe property page's tabs — people, vehicles, entry codes, and activity — for residents and community staff.Property PIN vs. Personal PINHow the shared Property Kiosk PIN differs from a guest's personal PIN, when each fits, and where to manage both.Property Roles ExplainedWhat Owner, Manager, and Resident mean at a property, why Owner is pinned at the top, and what happened to Tenant.Record an Entry in Mission ControlApprove or deny a visitor entry in Mission Control — pick your access point, fill in the plate and note, and let approval open the gate.Reorder the Role HierarchyRank the staff role list by dragging or with the arrows, and understand why a role's position decides who can manage whom.Requesting Access to Your PropertyHow residents submit a Property Request with proof-of-ownership or residency documents and track it, and how community staff review and approve requests from the Property Requests queue.Resetting a PropertyA reset clears the people and records attached to a property. A confirmation names exactly who loses entry credentials before you commit.Reviewing Audit LogsHow community staff and Admins use Access > Audit Logs: date-range presets and the 30-day custom cap, action icons, and the detail dialog's Previous-vs-New change comparison.Scanning Driver's LicensesRead a visitor's driver's license at the gate — on the License Scan station or in Mission Control — check their entry history, and record the decision.Security and Password SettingsThe Security section's Sign-In card: updating your password via an emailed reset link, the 2FA row with its Enable 2FA / Disable 2FA flow, and the Account Deletion card with its type-your-email confirmation dialog.Send a Mass AnnouncementCompose a one-time email and push announcement to your whole community, check the live preview and recipient counts, and confirm by typing SEND.Set the Message of the DayPut a persistent banner on your community's dashboards from Settings > Profile — up to 200 characters, shown until you change or disable it.Set Your Contact Priority ListDecide who the gate calls about your visitors — and in what order — with drag-to-reorder, per-contact notes, and automatic additions to review.Setting a Guest's Entry ScheduleGive a guest a date range and an optional day-of-week or daily-hours schedule, and learn what gate staff see when a guest is outside it.Setting Up an Unstaffed KioskPairing a kiosk tablet to an access point, configuring its cameras and audio, uploading diagnostics, and managing unstaffed-gate settings.Settings Module OverviewA tour of every Settings tab — community profile, feature toggles, hardware, kiosks, announcements, and roles.Sharing and Downloading a QR CodeView a QR code full size, share or download it, and display your own codes full-screen with automatic brightness — from the wallet or QR Codes tab.Suspend or Unsuspend a CredentialTemporarily revoke and restore a credential's access, including the Brivo behavior where suspending one credential suspends all of that holder's credentials.Understanding Entry AnalyticsRead your community's entry-trend and gate-cost charts, filter by window and entrant type, and share a configured view by URL.Understanding the Difference Between Users and ResidentsWhen to create an account-holding user versus a simple resident record for a property, and how each appears in community lists.Updating Your Personal DetailsUpdate your name, email, phone number, and profile photo in Personal Details — your photo replaces the automatically generated initials avatar.Using Kiosk PIN CodesHow personal and property kiosk PIN codes work — creating and sharing PINs, using the kiosk keypad, emergency-PIN confirmation, and your wallet.Using My DoorsHow residents open doors and gates they have access to from the MyWatchtower app when they are nearby, via the My Doors page, the dashboard widget, or the Wallet.Using Offline ModeDownload community data ahead of time so gate staff can keep looking up properties and visitors when the internet connection drops.Using Your Resident DashboardTour of the resident dashboard — quick action tiles, community messages, wallet, doors, entry activity, and navigation on web and mobile.Using Your WalletHow residents use the Wallet drawer to keep their entry QR codes, kiosk PIN codes, and app-openable doors in one place, including the shortcut for creating a first QR code.Vehicle CredentialsIssue a credential tied to a registered vehicle — how residents request one, how staff attach the vehicle in the wizard, and why plate accuracy matters.Viewing Entry ActivityHow to read your property's entry log: entry method icons including Watchtower App door opens, QR, PIN, and Property PIN indicators, time and access point chips, entry details, and search.Web vs. Native Applications: Which MyWatchtower Experience Is Right for You?A comparison of the MyWatchtower web app and the native iOS/Android apps: what each is best at, the native-only capabilities (push notifications, My Doors proximity opening, offline mode for gate staff, radial quick menu, QR brightness boost), and a note that desktop and kiosk builds also exist.Welcome to MyWatchtower – Your New Access Control SoftwareAn orientation for new users — sign-up, resident tools, Mission Control for staffed gates, entry kiosks, and web plus mobile apps.What Is Social Sign-On and How Do I Use It?Sign in to MyWatchtower with Google, Apple, or Facebook instead of a separate password — and how social sign-up hands off to onboarding.What Types of Credentials Does MyWatchtower Support?The credential formats MyWatchtower manages for Brivo and HID communities, who can hold them, and how groups and access levels decide what they open.Working Across Multiple CommunitiesHow staff switch between communities, how grouped communities appear as one entry, how Mission Control search spans a whole group with per-community labels, and how to pick a target community when creating records.

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