JEKA Support

How can we help?

Search the knowledge base, or submit a ticket — no account needed.

MyWatchtowerAccess control and visitor management105 articlesIncidents & InsightsReporting & task management8 articlesHorizonCommunity websites22 articlesJEKA SoftwareCompany, contact, and billing4 articles
community-admin 18website-content 17getting-started 3roles-permissions 3account 2notifications 2sign-in 2support 2

Horizon articles

"Horizon: Elevate Your Online Presence"Marketing overview of Horizon, JEKA's community and business web platform — modern design, fast performance, easy content management, custom builds.Account SecurityManage your Horizon password, set up multi-factor authentication where your community has it configured, and see how social sign-on fits in.Add a Community ContactAdd a person to the community Contacts directory - create a section, fill in the contact card (position, seat, term, display order), and edit or delete with care.Community Admin CenterOrientation to the Community Admin Center - the dashboard where administrators open every Horizon management tool their permissions allow.Community NewsletterNONECommunity SettingsThe Community Settings module centralizes configuration for your community’s identity and core information. From branding to contact details and invite codes, this module ensures that residents see accurate information while administrators maintain ...Contacts and Contact Us in HorizonNONECreate a Custom PageAdd a custom page to your community website - name it, choose its URL slug, compose the content, stage it as hidden, then make it public and add it to the menu.Create an EventAdd an event to your community calendar - fill in the New Event form, pick a category, set it recurring if needed, and know where residents will see it.Customize Your Site MenuShape your community site's navigation in Manage Menu - add and remove items, drag-and-drop to reorder and nest submenus, and set which roles see each item.Document LibraryBrowse and manage the community Document Library - folders, uploads, renaming, public visibility toggles, and bulk delete.Event CalendarNONEHorizon by JEKA – Platform OverviewWhat the Horizon community portal includes - website pages, documents, events, news, newsletter, contacts, AI assistant, and admin tools.Manage MenuNONEManage Website PagesNONENews & Updates (aka blog)NONEPublish a News PostCreate a community news post - compose it in the content editor, add a thumbnail, assign a category, choose Public or Private, and edit it after publishing.Send a Community NewsletterCompose and send a newsletter from Manage Newsletter - write it in the editor, attach files, preview the email, send to confirmed subscribers, and review the send history.The Horizon Digital AssistantWhere to find the Digital Assistant chat on a Horizon site, how conversations work, what the Chat Not Available message means, and how communities get the assistant enabled.User Management ModuleThe User Management module is the hub for administering community members in Horizon. It allows you to view everyone with access to the portal, create new accounts, assign roles and adjust permissions, ensuring that only authorized individuals can ...Using the Content EditorTour of the shared WYSIWYG editor for posts, pages, and newsletters - toolbar, links, images, YouTube embeds, and previews.What Is Social Sign-On and How Do I Use It in Horizon?How social sign-on works in Horizon - join with your invite code, then sign up and sign in with a supported identity provider instead of a password.

Still stuck?

Submit a ticket — we just need your email address — or write to support@jekasoftware.com. Either way it lands with the same team.