How can we help?

Search the knowledge base, or submit a ticket — no account needed.

MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

support 4 getting-started 3 account 1

JEKA Software articles

Billing and account changesWhich billing details community admins change themselves, which changes to request from JEKA's billing team, and where to send each question.Contacting JEKAAll the ways to reach JEKA: the support portal, support/billing/legal email addresses, phone hours (M-F 9-5 ET), mailing address, and tips for a fast answer.How to Submit a Help Desk TicketThe current ticket flow: the portal form at portal.jekasoftware.com/support/ticket, email-only contact with an optional MyWatchtower username, and [JEKA-####] reply threading.Welcome to JEKA SoftwareAn introduction to JEKA Software's two products, MyWatchtower and Horizon, its technology partnerships, and how to get help through the support portal and email.

Still stuck?

Submit a ticket — we just need your email address — or write to support@jekasoftware.com. Either way it lands with the same team.