JEKA Software
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Company, contact and billing · 5 articles
Which billing details community admins change themselves, which changes to request from JEKA's billing team, and where to send each question.
The support hours are now posted on the help home and read: email and knowledge base 24/7; live support 8 a.m. to 6 p.m. Eastern; urgent platform issues 24/7 by ticket or email.
The current ticket flow: the portal form at portal.jekasoftware.com/support/ticket, email-only contact with an optional MyWatchtower username, and [JEKA-####] reply threading.
An introduction to JEKA Software's two products, MyWatchtower and Horizon, its technology partnerships, and how to get help through the support portal and email.
The public policy pages now include the MyWatchtower Warranty Policy, the Sub-processor List and the Disclaimer, and the Terms, Privacy Notice and SMS Terms moved to new versions in September 2026.