Contacting JEKA

Contacting JEKA

Here's how to reach JEKA Software, and which channel to use for what. Whether you're a resident with an app question, community staff running a gate, or a manager with a billing query, one of the channels below will get you to the right person.

Support portal

The fastest path for product questions and technical issues is the support portal at [portal.jekasoftware.com/support](https://portal.jekasoftware.com/support). Browse the knowledge base for MyWatchtower and Horizon, or submit a ticket — no account needed, just your email address. You'll get a confirmation with a [JEKA-####] reference; reply to that email to continue the conversation. See "How to Submit a Help Desk Ticket" for the full walkthrough.

Email

• Support — [support@jekasoftware.com](mailto:support@jekasoftware.com) for technical and account help. Emailing this address opens a ticket the same way the portal form does.
• Billing — [billing@jekasoftware.com](mailto:billing@jekasoftware.com) for invoices and subscription questions.
• Legal — [legal@jekasoftware.com](mailto:legal@jekasoftware.com) for legal notices and requests.

Phone

• (813) 939-7813 — Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Phone is best for time-sensitive questions during business hours. Outside those hours, the portal and email are the best way to reach us; tickets are queued and answered in order, and every reply lands in the same email thread so nothing gets lost.

Mailing address

JEKA Software, Inc. 16703 Early Riser Avenue, Suite 533 Land O' Lakes, Florida 34638

Tips for a fast answer

• Include the product name (MyWatchtower or Horizon) and, for MyWatchtower issues, the username you sign in with and your community name.
• Describe what you were doing, what you expected, and what actually happened — screenshots help, but blur out personal details first.
• Keep one issue per ticket, and reply within the existing [JEKA-####] thread rather than starting a new one.
• If your issue is urgent and affects gate operations at your community, also alert your community admin or gate supervisor directly — they can often act immediately while our team investigates.