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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 63 account 29 getting-started 23 guests 23 website-content 17 credentials 16 entries 15 kiosk 15 qr-codes 15 roles-permissions 14 mission-control 12 sign-in 12 notifications 10 pins 10 incidents 8 support 8 vendors 8 vehicles 6 cameras 2

Help articles · getting-started

"Getting Started: Creating Your Account"Create a MyWatchtower account with email or Google/Apple, then finish the welcome wizard to connect to your community — no invite code needed."Horizon: Elevate Your Online Presence"Marketing overview of Horizon, JEKA's community and business web platform — modern design, fast performance, easy content management, custom builds.Add a Resident to Your PropertyAdd household members to your property — with or without an account — plus property roles at a glance and when a permanent guest fits better.Approving and Denying Property RequestsThe staff side of Access > Property Requests: the Pending, Approved, and Denied views, approving or denying with a required denial reason, reviewing uploaded documents and their limits, and how requesters resubmit.Changing Your Display ThemePicking Light or Dark mode in the Appearance section using the theme preview cards with the CURRENT chip; the choice applies immediately and is remembered per device.Community Admin CenterOrientation to the Community Admin Center - the dashboard where administrators open every Horizon management tool their permissions allow.Contacting JEKAAll the ways to reach JEKA: the support portal, support/billing/legal email addresses, phone hours (M-F 9-5 ET), mailing address, and tips for a fast answer.Creating a PropertyStaff can add a new property with the step-by-step creation wizard. Properties anchor guests, vendors, vehicles, entry records, and requests.Discover MyWatchtowerMarketing overview of MyWatchtower — visitor management, kiosk entry by QR, PIN, or directory call, Mission Control for staffed gates, entry records.Edit Property DetailsUpdate your property's address, vacancy dates, and notes for gate staff — and who can make those edits.Horizon by JEKA – Platform OverviewWhat the Horizon community portal includes - website pages, documents, events, news, newsletter, contacts, AI assistant, and admin tools.How the Apps UpdateHow MyWatchtower stays current — store releases and rapid hotfixes on mobile, a refresh banner on the web app, and JEKA-managed kiosk tablets.How to Submit a Help Desk TicketThe current ticket flow: the portal form at portal.jekasoftware.com/support/ticket, email-only contact with an optional MyWatchtower username, and [JEKA-####] reply threading.Incident Reporting OverviewWhat the Incident Reporting module is, who sees it, and where to find the how-to guide for each task.Requesting Access to Your PropertyHow residents submit a Property Request with proof-of-ownership or residency documents and track it, and how community staff review and approve requests from the Property Requests queue.Set Your Contact Priority ListDecide who the gate calls about your visitors — and in what order — with drag-to-reorder, per-contact notes, and automatic additions to review.Understanding the Difference Between Users and ResidentsWhen to create an account-holding user versus a simple resident record for a property, and how each appears in community lists.Using My DoorsHow residents open doors and gates they have access to from the MyWatchtower app when they are nearby, via the My Doors page, the dashboard widget, or the Wallet.Using Your Resident DashboardTour of the resident dashboard — quick action tiles, community messages, wallet, doors, entry activity, and navigation on web and mobile.Using Your WalletHow residents use the Wallet drawer to keep their entry QR codes, kiosk PIN codes, and app-openable doors in one place, including the shortcut for creating a first QR code.Web vs. Native Applications: Which MyWatchtower Experience Is Right for You?A comparison of the MyWatchtower web app and the native iOS/Android apps: what each is best at, the native-only capabilities (push notifications, My Doors proximity opening, offline mode for gate staff, radial quick menu, QR brightness boost), and a note that desktop and kiosk builds also exist.Welcome to JEKA SoftwareAn introduction to JEKA Software's two products, MyWatchtower and Horizon, its technology partnerships, and how to get help through the support portal and email.Welcome to MyWatchtower – Your New Access Control SoftwareAn orientation for new users — sign-up, resident tools, Mission Control for staffed gates, entry kiosks, and web plus mobile apps.

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