Getting started

Add each person who lives at your property, and choose if they get a MyWatchtower account.

Review the property requests of new residents, then approve or deny each one.

Turn on auto-open so that a gate opens as you drive up to it, or use an open button on your iPhone lock screen.

Choose the light theme or the dark theme for MyWatchtower on each device that you use.

Add a property to your community with its address, then finish its setup on the property page.

Learn what MyWatchtower does for residents and community staff, and how to start.

Change the address, the vacancy dates and the notes of your property in the Edit property dialog. Community staff can also change the lot number.

Create a MyWatchtower account, add your phone number and your home address, verify your email address, then wait for your community office to approve your request.

Learn how the MyWatchtower web app, the phone apps and the kiosk tablets get updates, and what you need to do on each one.

Send a property request to connect your account to your home, add documents, and follow the request until your community office approves it.

Set the people that gate staff and the kiosk call about a visitor to your property, and the order in which they call them.

Compare the MyWatchtower web app with the iPhone and Android apps, and choose the one that is right for you.

Learn how a user with a MyWatchtower account differs from a resident record without an account, and which one to add for each person in your household.

Open the doors and gates of your community from the MyWatchtower app when you are near them.

Learn what each part of your resident dashboard shows, and use it to add a guest, create a QR code, open your wallet and see the latest entries at your property.

Open My Wallet to show your QR codes and PIN codes, open the doors you can use from the app, and create your first QR code or PIN.

A new user's guide to the main parts of MyWatchtower. They are your account, the resident dashboard, the Mission Control dashboard and the entry kiosk.

Learn what the Community Log holds, what its three tabs show, and which role permissions open each part of it.

Marketing overview of Horizon, JEKA's community and business web platform — modern design, fast performance, easy content management, custom builds.

Orientation to the Community Admin Center - the dashboard where administrators open every Horizon management tool their permissions allow.

What the Horizon community portal includes - website pages, documents, events, news, newsletter, contacts, AI assistant, and admin tools.

The support hours are now posted on the help home and read: email and knowledge base 24/7; live support 8 a.m. to 6 p.m. Eastern; urgent platform issues 24/7 by ticket or email.

The current ticket flow: the portal form at portal.jekasoftware.com/support/ticket, email-only contact with an optional MyWatchtower username, and [JEKA-####] reply threading.

An introduction to JEKA Software's two products, MyWatchtower and Horizon, its technology partnerships, and how to get help through the support portal and email.