Using Your Wallet

Open My Wallet to show your QR codes and PIN codes, open the doors you can use from the app, and create your first QR code or PIN.

My Wallet keeps your entry codes in one place: your QR codes, your PIN codes and the doors that you can open from the app. When you arrive at a gate or a kiosk, open the wallet to find your code. This article is for residents.

Open your wallet

You can open the wallet in two ways:

On the dashboard: select the My Wallet tile.

On a phone: tap Wallet in the bottom bar.

On a phone, the wallet opens as a sheet from the bottom of the screen. On a computer, it opens as a panel on the right. When you close it, you are on the same screen as before.

Each time you open the wallet, the app reads your codes again. A code that you used up or that someone deleted does not stay in the list.

The resident dashboard on a phone. The My Wallet tile shows 1 QR code, 2 PINs ready to use and 2 doors available.

The My Wallet tile

The line under My Wallet tells you what your wallet holds, for example 1 QR code · 2 PINs ready to use. When you have doors, the line also shows how many doors are available.

The tile goes to the place that you most likely need:

If your wallet holds one code and nothing else, the tile opens that code.

If your wallet is empty and you can create only one type of code, the tile opens the steps to create that code.

In all other cases, the tile opens the wallet.

What is in your wallet

My Wallet on a phone. The QR codes section has a New button and one Multi Use code. The PIN codes section has a My PIN row with the Personal label and a Property PIN row for 101 Heron Bend Lane with the Property label. The Doors section has a My Doors row with 2 doors available.

QR codes

This section shows the QR codes that are for you. The codes of your guests and vendors are not here. Each code shows a label: Multi Use, Single Use or the number of uses, such as 2/5 Uses. A code with no uses left does not show.

Select a code to open it at full screen. Hold your phone up to the gate scanner or the kiosk scanner. You can also select Share or Download to save the image. Share the code only with people who are allowed to enter.

PIN codes

This section shows two kinds of PIN:

My PIN, with the Personal label: a PIN that belongs to you only.

Property PIN, with the Property label: the PIN of one of your properties. Each person who knows it can enter for that property. The row shows the street.

Select a PIN to show its digits. Type the digits on the keypad of an entry kiosk. The PINs of your guests and vendors are not in the wallet.

The My PIN dialog on a phone. It shows the PIN digits, the line Assigned to you, and a note that anyone with this code can enter.

Doors

When you can open doors or gates from the app, this section shows one My Doors row with the number of doors available. Select the row to go to the My Doors page. There you open a door when you are near it.

Some gates can also open by themselves as you drive up. In My Doors, such a gate shows the Auto-open as I arrive switch. Turn it on and allow your location Always, with Live Activities on, on an iPhone, or Allow all the time on an Android phone. Then the gate opens as you arrive, and you do not need to open your wallet. For the steps, see Auto-Open as You Arrive.

Create your first QR code

You can create a QR code for yourself from the wallet:

1. Open the wallet.

2. In the QR codes section, select New. If you have no QR code, you can also select Create your first QR code.

3. The New QR code page opens with you as the code holder. The app selects your primary property for you.

4. Under QR Code Usage Limit, choose One-time use, Limited uses or Unlimited uses (permanent). For Limited uses, type the number in Maximum uses.

5. Select Create.

The new code shows in your wallet. It also shows in the QR view of the Credentials tab of your property.

Create your first PIN

The PIN codes section has no New button. If you have no PIN and you can manage the PINs of your property, the section shows Create your first PIN code. Select it to open the PIN view of the Credentials tab of your primary property.

Good to know

The wallet only shows codes. You cannot delete a code from the wallet. To delete a QR code, go to the QR view of the Credentials tab of your property.

When a QR code has no uses left, it leaves the wallet. Create a new code.

Emergency PINs never show in the wallet.

If you do not see the wallet

Your community management turns on QR codes, kiosk PINs and doors that open from the app. If your community uses none of them, you do not see the Wallet tab or the My Wallet tile.

The wallet also needs a property in the community that you selected. If you have no property there, the Wallet tab shows, but you cannot select it.

If codes or doors that you expect are missing, contact the management office of your community. For a problem with the app, contact support from the help option in your account menu.