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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 63 account 29 getting-started 23 guests 23 website-content 17 credentials 16 entries 15 kiosk 15 qr-codes 15 roles-permissions 14 mission-control 12 sign-in 12 notifications 10 pins 10 incidents 8 support 8 vendors 8 vehicles 6 cameras 2

Help articles · pins

Community PINs and Emergency PINsManage kiosk PIN codes from the Access module — standard PINs for properties and people, plus community-wide PINs for emergency services.Enable Kiosk PIN CodesTurn on kiosk PIN entry for your community, optionally allow property-wide PINs, and set the minimum PIN length.Enter with a PIN at the KioskWhat a visitor does with a PIN code at an unstaffed-gate kiosk — the keypad flow, personal vs. property PINs, emergency-PIN confirmation, and the lockout.Entry Kiosk Overview (Unstaffed Gates)What visitors see at an unstaffed-gate entry kiosk — entry cards for PIN, QR, and the directory, verdict screens, emergency PINs, and the Help pill.Giving a Guest a Kiosk PINEnable kiosk PIN access in the guest wizard, keep the auto-generated code or set a custom one, and share it for the kiosk keypad.Kiosk Directory CallsHow a visitor uses the kiosk directory to look up a resident, place a call or send an entry request, and what happens at each step.Property PIN vs. Personal PINHow the shared Property Kiosk PIN differs from a guest's personal PIN, when each fits, and where to manage both.Using Kiosk PIN CodesHow personal and property kiosk PIN codes work — creating and sharing PINs, using the kiosk keypad, emergency-PIN confirmation, and your wallet.Using Your WalletHow residents use the Wallet drawer to keep their entry QR codes, kiosk PIN codes, and app-openable doors in one place, including the shortcut for creating a first QR code.What Types of Credentials Does MyWatchtower Support?The credential formats MyWatchtower manages for Brivo and HID communities, who can hold them, and how groups and access levels decide what they open.

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