Kiosk Directory Calls

At communities with unstaffed gates, the entry kiosk's Directory lets a visitor look up the resident they're visiting and reach them directly — by a call or an entry request — so the resident can let them in from their phone. This guide explains the flow for visitors, and what community admins can expect their guests to see. Residents: for what the call looks like on your end, see *Answering a Gate Call from Your Phone*.

The Kiosk Main Screen

The kiosk's main screen shows each available entry method as a card — PIN entry, QR code, and Directory, depending on what the community has enabled. A small camera self-view with a REC indicator notes that recording is in progress. If the kiosk sits idle for 30 seconds, it returns to this screen.

Searching the Directory

• Step 1: Tap the Directory card.
• Step 2: Type a name or street address on the on-screen keyboard — a few characters is enough to start seeing results.
• Step 3: Tap the person or property you're looking for to open their view.

Kiosks with voice support can walk you through the same search hands-free: speak the name when prompted and confirm the match, or switch to the keyboard at any time. Voice search listens through the kiosk's configured microphone and also matches common alternate spellings of a name, so a close-enough pronunciation still finds the right resident.

Call Resident vs. Request Entry

An opened directory result offers one or both actions:

• Call the resident — the kiosk starts a call and shows its progress from connecting through connected. Speak with the resident while they decide. If a video call can't be completed within roughly 60 seconds, the kiosk falls back to a regular phone call.
• Request entry — instead of calling, the kiosk notifies the resident's phone. Enter your name so the resident knows who's asking, then wait while they approve or deny; the request counts down and times out after about 60 seconds. You can cancel while waiting.

If a property has no registered contacts, the kiosk suggests trying another entry method or asking for help.

The Verdict

• Approved: the kiosk shows Access Granted and the gate opens.
• Denied: the kiosk shows a denied verdict.
• No answer: the call ends unanswered or the request times out, and the kiosk shows that the resident was unavailable.

Each end screen returns to the main screen automatically after a short countdown.

The Help Pill

When the community has configured help, a Help pill appears on the kiosk's main screen. It first offers suggestions for common problems — a resident not answering, a code that won't work, a QR pass that won't scan — and if those don't resolve it, the visitor can place a help call. Communities on a help phone number have the kiosk dial that number directly; communities using Live Agent connect the visitor to a remote agent who can help process the entry. See [Live Assist and Live Agent](live-assist-and-live-agent).

Need Help?

Community admins can contact their JEKA representative about enabling Directory, voice search, or the kiosk help options for their access points.