A visitor at an entry kiosk of your community can find your name or your property in the directory. MyWatchtower then asks you to decide if the visitor can come in. This article tells you what you see as a resident. For what the visitor sees at the kiosk, see *Kiosk Directory Calls*.
At the kiosk, the visitor selects Request entry or Call resident. The kiosk shows only the options that can reach you.
Answer an entry request
1. You get an Entry Request notification. It gives the name of the visitor and tells you that the request expires in 60 seconds.
2. Open MyWatchtower. The Incoming entry request card shows the name of the visitor and the time left.
3. Select Approve or Deny. You can also answer from the notification.
The kiosk shows Access granted and opens the gate, or it shows Entry denied. MyWatchtower sends the request to each app user of the property. When one person answers, the others get a notice that tells them who answered and how. If nobody answers in 60 seconds, the request ends and the kiosk goes back to its home screen.
Each entry request shows on the Entries tab of your property.
Answer a call in the app
A call from the kiosk goes to the person that the visitor selected.
1. In the MyWatchtower app on your phone, you get an Incoming call notification with a ringtone. It names the gate and tells you that the call expires in 60 seconds.
2. Tap the notification. The call screen shows the name of the gate and the time left.
3. Choose what to do:
- To talk with the visitor, select Accept.
- To let the visitor in, slide Slide to open gate. You do not have to answer first.
- To deny entry, select Decline. The kiosk shows Access denied.
4. During the call, use Speaker and Mute as necessary. Then slide Slide to open gate to let the visitor in, or select Deny & end to deny entry and end the call.
A call can last up to 3 minutes. The call screen shows only in the MyWatchtower app on a phone, not in a web browser.
If you do not answer in the app
If you do not answer in the app in about 60 seconds, MyWatchtower calls the phone number in your profile. A recorded message tells you that someone asks for access at the gate. To open the gate, press star, then 1. To deny access, hang up. If your profile has no phone number, the kiosk shows No answer.
Calls to a property
When the visitor selects your property instead of a person, MyWatchtower calls the phone numbers of the property, one at a time. The Call order of the property sets which number the gate calls first, and which numbers it calls next. Each person hears the same recorded message.
Set who the gate calls
1. Select Property in the navigation. On a phone, the My property menu opens. Select Property in the menu. The page of your property opens.
2. On a phone, open the Call order section. Its summary shows the number of contacts and who the gate calls first. On a computer, find the Who the gate calls card.
3. Select Edit call order on a phone, or Edit on a computer. The Contact priority list opens.
4. Drag a contact by its handle to move it up or down the list. To add a person, select Add on a phone, or Add contact on a computer.
5. Select Save.
By default, the Owner and the Manager of a property can change who the gate calls. A Resident of the property can see the list.
If nobody answers
If nobody answers, the kiosk shows No answer and tells the visitor that the resident is unavailable. The visitor can go back to the menu and try another way in. If the contact list of a property has no phone numbers, the kiosk asks the visitor to try another entry method or to call the help line.