Set Your Contact Priority List

Set Your Contact Priority List

When something at the gate needs a decision from your household — most often an unexpected visitor — the community calls your property's contact priority list, from the top down, until someone answers. Gate staff see it as the Priority Contacts panel in Mission Control and as the numbered Call List on the license-scan station. The order of the list is the calling order, so it's worth a minute to get it right.

Edit the list

• Step 1: Open your Property page (Property in the left navigation on desktop; the center button → Property in the mobile app) and scroll to the Contact List.
• Step 2: Select Edit Contact List.
• Step 3: Select Add, then pick an existing person from your property or add a contact manually (first name, last name, phone number, phone type).
• Step 4: Drag contacts by the handle to reorder them — put the person most likely to answer at the top.
• Step 5: Select Save.

Notes on contacts

Each entry can carry a short note alongside the name and number — for example, "call after 6 pm only" or "primary contact for deliveries." Gate staff see these notes when they open the list, so use them to spare your household unnecessary calls.

The list can grow on its own

When someone submits a property access request for your address and community staff approve it, the approved person is automatically appended to the end of your contact priority list. New household members become reachable at the gate right away — but review the list after each approval and reorder it so the right people are still called first.

Who can edit the list

The Edit Contact List button appears only when your property role includes the right permission (property roles are Owner, Manager, and Resident, plus any custom roles your community defines). If you don't see the button, ask your property's owner or community staff to update the list or adjust your role. Community staff with the appropriate permissions can also edit the list on a household's behalf.

Keep it current

• Remove people who have moved out or should no longer make the call on your visitors.
• Accurate numbers and helpful notes get your visitors through the gate faster and reduce denied entries.
• Residents can review what happened afterwards on the property's Entries tab.