The call order of your property is a list of the people to call about a visitor, for example when a visitor is not on your guest list. Gate staff call the people in the order of the list. At a kiosk, the directory calls the first person in the list. If that person does not answer, it calls the next person.
See the call order
1. Open your property. On a computer, select Property in the left navigation. On a phone, tap the center button, then tap Property.
2. Find the Call order section. On a phone, the section shows the number of contacts and the first contact, for example "2 contacts · Elena Marsh first". Tap the section to open it.
Each contact shows the number in the order, the name, the phone number and the phone type.
Change the call order
1. In the Call order section, select Edit call order on a phone, or Edit on a computer. The Contact Priority List dialog opens.
2. To add a contact, select Add Contact (Add on a phone). Then do one of these steps:
- Select a person of your property from the list. The list shows only people who have a phone number that is not in the call order yet.
- Select Add Manually. Type the first name or the last name, and the phone number. Select the Phone Type: Mobile, Home, Work or Other. Then select Add.
3. To change the order, drag a contact by its handle. Put the person who is most likely to answer at the top.
4. To change or remove a contact, select it. Change the fields, or select Remove.
5. Select Save. MyWatchtower shows "Contact list updated successfully".
A new contact goes to the end of the list.
What gate staff see
In Mission Control, gate staff see the call order of the property as Contacts for the street address, with the heading Call in priority order. Each contact has a Call button. On the License Scan page, staff see the same list as Call List.
New people are added to the list
When community staff approve a request to join your property, MyWatchtower adds the new person to the end of the call order, with the phone type Mobile. It does this only when the profile of the person has a phone number. After each approval, check the order of the list.
Who can change the call order
By default, the Owner of the property can change the call order. Community staff can also change it. A person with the Resident property role can see the list, but not change it. If you do not see the edit button, ask the Owner of your property or the management office.
Keep the list current
- Remove people who moved out.
- Correct each phone number that changed. A wrong number makes the visitor wait longer at the gate.
- To see what happened at the gate, open the Entries tab of your property.