How to modify your Contact List

How to modify your Contact List

Your property's contact priority list tells the community who to call — and in what order — when something at the gate needs a decision from your household, such as an unexpected visitor. Gate staff see the list as the Priority Contacts panel in Mission Control and as the numbered Call List on the license-scan station, and they work down it from the top until someone answers. Keeping it accurate and in the right order matters.

On your phone

• Step 1: Tap the menu icon in the top left corner.
• Step 2: Tap the Property tab.
• Step 3: You should be on the Address Details tab.
• Step 4: Scroll down to the Contact List.
• Step 5: Tap Edit Contact List and follow the instructions on the screen.

On your computer

• Step 1: Click the Property tab in the left pane.
• Step 2: You should be on the Address Details tab.
• Step 3: Scroll down to the Contact List.
• Step 4: Click Edit Contact List and follow the instructions on the screen.

Who can edit the list

The Edit Contact List button appears only when your property role includes the right permission. Property roles are Owner, Manager, and Resident (plus any custom roles your community defines); if you don't see the button, ask your property owner or community staff to update the list or adjust your role. Community staff with the appropriate permissions can also edit the list on a household's behalf.

Notes on contacts

Each entry on the list can carry a short note alongside the name and phone number — for example, "call after 6 pm only" or "primary contact for deliveries." Gate staff see these notes when they open the list, so use them to spare your household unnecessary calls.

Automatic additions from property requests

When someone submits a property request for your address and community staff approve it, the approved requester is automatically appended to the end of your contact priority list. This means new household members become reachable at the gate right away without any manual setup — but it also means the list can grow on its own. After a new member is approved, review the list and reorder it so the people who should be called first are still at the top.

Why keep the list current

• The order is the calling order. Put the person most likely to answer first.
• Remove people who have moved out or should no longer authorize visitors for your property.
• Accurate numbers and helpful notes get your visitors through the gate faster and reduce denied entries.