The contact priority list of your property names the people that gate staff call to verify a visitor, in the order to call them. On the Property tab, the list is named Call order. This article is for residents. By default, the Owner and the Manager of a property can edit the list.
Where gate staff see the list
- In the Mission Control dashboard, gate staff select your property and the visitor. The Contacts for panel then shows your list under Call in priority order. Each contact has a Call button. Staff start at number 1.
- On the License scan page, staff see the same contacts as the Call list.
- If your community has a kiosk with a directory, a visitor can call your property from the kiosk. MyWatchtower then calls the numbers on the list in order. If a person does not answer, it calls the next number.
Put the person who is most likely to answer at number 1. Remove each person who no longer lives at the property or who must not approve visitors.
See the list
1. Open your property. On a computer, select Property in the navigation. On a phone, tap Property in the bottom bar, then tap Property in the My property menu.
2. Make sure that the Property tab is selected.
3. Find the list:
- On a phone, select Call order. The line under the name shows the number of contacts and the first person to call.
- On a computer, the Who the gate calls card is at the right side of the tab.
If you have more than one property, select the address at the top of the page, then choose the property.
Each contact shows its number in the call order, the name, the phone number and the phone type.
Edit the list
1. Open the editor. On a phone, select Edit call order. On a computer, select Edit on the Who the gate calls card. The Contact priority list dialog opens.
2. Make your changes:
- To change the order, drag a contact by the handle at its left side. MyWatchtower numbers the contacts again.
- To change a contact, select it. Change the First name, the Last name, the Phone number or the Phone type.
- To remove a contact, select it, then select Remove.
- To add a contact, see the next section.
3. Check each phone number.
4. Select Save. The message Contact list updated successfully shows.
To close the dialog with no change, select Cancel.
Add a contact
1. In the Contact priority list dialog, select Add contact. On a phone, the button is named Add.
2. If people of your property have a phone number in MyWatchtower, the dialog shows Select a user to add. Do one of these steps:
- Select a person. MyWatchtower fills in the name and the phone number.
- Select Add manually to type the contact yourself.
3. In Add new contact, type a First name, a Last name or both. You must give at least one name.
4. Type the Phone number. This field is required.
5. Select the Phone type: Mobile, Home, Work or Other.
6. Select Add. The new contact goes to the end of the list.
7. Select Save.
A contact has a name, a phone number and a phone type. It has no field for a note. To give gate staff instructions about your property, use the property notes. See *Edit Property Details*.
Contacts that MyWatchtower adds
When community staff approve a property request for your address, MyWatchtower adds the new person to the end of your list. It adds the person only when their account has a phone number. After a new person joins your property, look at the list and put it in the order that you want.
Who can edit the list
Property roles control what each person can do at a property. Your community can rename these roles or change their permissions. By default:
- The Owner and the Manager can edit the list.
- A Resident can see the list but cannot edit it.
If you do not see Edit call order or Edit, your role cannot edit the list. Ask the Owner of your property or your community office for help. Community staff with the right permissions can also edit the list.