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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 63 account 29 getting-started 23 guests 23 website-content 17 credentials 16 entries 15 kiosk 15 qr-codes 15 roles-permissions 14 mission-control 12 sign-in 12 notifications 10 pins 10 incidents 8 support 8 vendors 8 vehicles 6 cameras 2

Help articles · account

"Getting Started: Creating Your Account"Create a MyWatchtower account with email or Google/Apple, then finish the welcome wizard to connect to your community — no invite code needed.Account Module OverviewOverview of the Account area's five sections — Personal Details (including your profile photo), Notifications, Security, Communities, Appearance.Account SecurityManage your Horizon password, set up multi-factor authentication where your community has it configured, and see how social sign-on fits in.Add a Resident to Your PropertyAdd household members to your property — with or without an account — plus property roles at a glance and when a permanent guest fits better.Adding Household Members to Your PropertyHow new household members join your property through property requests, and how to add family who never sign in as permanent guests.Approving and Denying Property RequestsThe staff side of Access > Property Requests: the Pending, Approved, and Denied views, approving or denying with a required denial reason, reviewing uploaded documents and their limits, and how requesters resubmit.Billing and account changesWhich billing details community admins change themselves, which changes to request from JEKA's billing team, and where to send each question.Changing Your Display ThemePicking Light or Dark mode in the Appearance section using the theme preview cards with the CURRENT chip; the choice applies immediately and is remembered per device.How to Change Your Email AddressChanging your login email from Personal Details: the Edit button in the Contact Information card, the confirmation link sent to your new address, and when an email change is actually needed.How to Change Your PasswordChanging your password from the Security section: the Update Password button sends a reset link to your email, and you choose the new password from that link.How to Configure Your Notification Settings in MyWatchtowerA step-by-step walkthrough of configuring notifications: opening the Notifications section, choosing among the email, push, and incident-report switches, saving with the action bar, and checking device-level push permissions.How to Delete Your AccountDeleting your account from the Security section's Account Deletion card: the type-your-email confirmation dialog, immediate sign-out, what data is removed and on what timeline, and the email fallback if you can't use the button.How to modify your Contact ListHow property members edit their contact priority list, who sees the Edit button, per-contact notes, and how approved property requests are auto-appended to the list.How to Reset Your PasswordResetting a forgotten password from the sign-in screen's Forgot password? link, plus the signed-in alternative via Security > Update Password, with troubleshooting tips.How to Turn on Two-Factor AuthenticationEnabling 2FA from the Security section: the Enable Two-Factor Authentication stepper with QR code or manual code, six-digit verification, the deliberate sign-out afterward, and how to disable it again.Managing Communities and PropertiesSee every community you belong to, switch between them, and add another property by address search — no invite codes.Managing Community Users and ResidentsCreate and manage staff and resident accounts, assign roles within your tier, and know exactly who loses credentials before a removal.Managing NotificationsThe Notifications section's three switches — email, push, and incident reports — how saves work through the action bar, device-level push permissions, and the email unsubscribe link flow.Managing Your Account SettingsHow to open your account settings on desktop and mobile, what each of the five sections covers, and how the Unsaved changes / Discard / Save action bar works, with pointers to the detailed per-section guides.Profile Photos for People RecordsAdd, replace, or remove profile photos on users, residents, guests, and vendors, and see where photos appear across MyWatchtower.Requesting Access to Your PropertyHow residents submit a Property Request with proof-of-ownership or residency documents and track it, and how community staff review and approve requests from the Property Requests queue.Security and Password SettingsThe Security section's Sign-In card: updating your password via an emailed reset link, the 2FA row with its Enable 2FA / Disable 2FA flow, and the Account Deletion card with its type-your-email confirmation dialog.Understanding the Difference Between Users and ResidentsWhen to create an account-holding user versus a simple resident record for a property, and how each appears in community lists.Updating Your Personal DetailsUpdate your name, email, phone number, and profile photo in Personal Details — your photo replaces the automatically generated initials avatar.Using My DoorsHow residents open doors and gates they have access to from the MyWatchtower app when they are nearby, via the My Doors page, the dashboard widget, or the Wallet.Web vs. Native Applications: Which MyWatchtower Experience Is Right for You?A comparison of the MyWatchtower web app and the native iOS/Android apps: what each is best at, the native-only capabilities (push notifications, My Doors proximity opening, offline mode for gate staff, radial quick menu, QR brightness boost), and a note that desktop and kiosk builds also exist.Welcome to MyWatchtower – Your New Access Control SoftwareAn orientation for new users — sign-up, resident tools, Mission Control for staffed gates, entry kiosks, and web plus mobile apps.What Is Social Sign-On and How Do I Use It in Horizon?How social sign-on works in Horizon - join with your invite code, then sign up and sign in with a supported identity provider instead of a password.What Is Social Sign-On and How Do I Use It?Sign in to MyWatchtower with Google, Apple, or Facebook instead of a separate password — and how social sign-up hands off to onboarding.

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