The resident list of your property shows each person who lives there. Gate staff use the list to know the people of your household. This article tells you how a new household member joins, and how to edit or remove a person. It is for residents. The Owners and the Managers of a property make most of these changes.
Open the resident list
1. Open your property. On a computer, select Property in the navigation. On a phone, tap the center button in the bottom bar.
2. Select the Residents tab.
Each row shows the name of the person. A person with a MyWatchtower account shows User, their property role and Has account. A person with no account shows Resident and No account. To find a person, type a name, an email address or a phone number in Search Residents.
Who can make changes
Property roles control what each person can do at a property. Your community can rename these roles or change what they can do. By default:
| Property role | See the list | Add people | Edit people | Remove people |
|---|---|---|---|---|
| Owner | Yes | Yes | Yes | Yes |
| Manager | Yes | Yes | Yes | No |
| Resident | Yes | No | No | No |
A Manager can give a person only a role below Manager. A Manager also cannot change the role of an Owner or of another Manager. Community staff can make all of these changes too.
If you do not see the edit button or the trash button, your role cannot make that change. Ask an Owner of your property or your community office for help.
A new member requests access
Each adult in your household can have their own account. The person creates the account and asks for access to your property. Your community office then approves or denies the request.
- If the person has no account, they sign up and find your address in the Welcome steps. See *Getting Started: Creating Your Account*.
- If the person already has an account in your community, they open Account > Communities and select Request property access.
- If the person has an account in a different MyWatchtower community, they open Account > Communities and select Join another community.
On the request form, the person searches for your address. They can type notes for the office and attach documents, such as proof of residency. Documents help the office check the request.
Until the office approves the request, the request shows as pending. After the approval:
- The person becomes an Owner of your property. To give the person a different role, edit their row. See "Edit a person" below.
- The person gets a notification. The Owners and the Managers of the property also get a notice.
- The person can manage the guests, the vehicles and the entry codes of your property.
Add a person yourself
An Owner or a Manager can add a person from the Residents tab. Select Add resident. If you type an email address, the person gets a MyWatchtower account. You must then also select the consent box: "If this resident is under 18, I am their legal guardian and I give consent for them to have an account." If you do not type an email address, MyWatchtower adds a resident record with no account. Use a resident record for children and other household members who will not use the app. For the steps, see *Add a Resident to Your Property*.
Edit a person
1. On the Residents tab, find the row of the person.
2. Select the edit button (the pencil) at the end of the row.
3. Make your changes:
- For a person with no account, the Edit resident dialog opens. Change the First name, the Last name or the Associate Vehicle (Optional). If your community uses kiosk PIN codes or QR codes, the dialog also has a Kiosk PIN section and a QR pass section.
- For a person with an account, the Edit user role dialog opens. Choose a new Role, or change the Associate Vehicle (Optional). To see what a role can do, select See what this role can do.
4. Select Save.
You cannot change the name or the email address of a person with an account. That person changes them on their own Account page.
To add or change the photo of a person, select the camera button on the picture at the top of the dialog.
Remove a person
Remove a person who moved out.
1. On the Residents tab, find the row of the person.
2. Select the trash button at the end of the row.
3. Confirm:
- For a person with no account, the Delete resident dialog opens. Select Delete.
- For a person with an account, the Remove user dialog opens. Select Remove. MyWatchtower removes the person from your property. It does not delete their account.
You can also start from the edit dialog of the person. Select Delete in the Edit resident dialog, or Remove in the Edit user role dialog. The same confirmation opens. After you confirm, both dialogs close.
To keep the person, select Cancel.
When you remove a person with an account:
- The person can no longer use MyWatchtower for your property. They get a notice. The Owners and the Managers of the property also get a notice.
- If your property is the only property of the person, MyWatchtower also removes the access credentials that the person holds at your property. The Remove user dialog tells you this before you confirm.
- If the person has no other property in your community, they also leave the community.
You cannot remove yourself from a property. The trash button on your own row is not available. To leave a property, contact your community office.
People who do not live at your property
A resident record is for a person who lives at your property. A person who comes often but lives elsewhere is a guest. Examples are a relative, a caregiver or a cleaner. Add that person as a permanent guest:
1. Open the Visitors tab of your property.
2. Under Show, select Guests, then select Add guest.
3. Type the name of the person, then select Next.
4. On the Access step, select This is a permanent guest. The access of the person then has no end date.
5. Select Submit.
The Resident role can add guests. If your role cannot add residents, you can still add a household member as a permanent guest. See *How to Add Guests in MyWatchtower*.
Need help?
If a request waits for a long time, or you cannot make a change, contact your community office.