Adding Household Members to Your Property
Your property's resident list determines who is recognized at the gate and who can sign in to MyWatchtower for your home. This guide explains how new household members get added, what you can manage yourself, and who to contact for changes you cannot make on your own.
How a new resident joins your property
Residents are not invited by email. Instead, each new household member creates their own MyWatchtower account and submits a property request, which your community's staff review and approve.
- Step 1: The new resident signs up for MyWatchtower with their own email address.
- Step 2: The welcome wizard asks for their phone number, then their home address. Typing at least three characters of the address brings up matching properties; they select your home and confirm it.
- Step 3: If they already have a MyWatchtower account (for example, from another community), they can go to Account, Communities and choose Join Community instead, then search for the address there.
- Step 4: The request form accepts optional notes and supporting documents, such as proof of ownership or residency. Uploading a document helps staff verify the request quickly.
- Step 5: Community staff review the request. Until it is approved, the new member is a Pending Resident — they can sign in and check the status of their request from their dashboard, but most features stay hidden.
- Step 6: Once approved, they appear on the property and get full resident access: their own guest list, vehicles, entry codes, and notifications.
Every adult in the household can join this way. Each person gets their own login, their own wallet of QR and PIN codes, and their own notification settings — and can add their own profile photo from their Account page.
Household members who do not need an account
Family members who will never sign in — children, for example — can be added as permanent guests instead.
- Step 1: From your property, open the Guests tab and add a guest.
- Step 2: In the Access step, choose Permanent instead of a date range so their access never expires.
- Step 3: Save. Gate staff will find them in the visitor search whenever they arrive.
If your account has photo permission, the wizard also lets you attach a photo, which helps gate staff recognize the family member at the gate.
What you can manage yourself
From your property hub you can add and remove guests, vendors, and vehicles, set entry schedules, create entry QR codes, and review your property's entry activity. Keeping these lists current makes arrivals smoother for everyone in the household.
What staff handle for you
You cannot add or remove other residents directly. Community staff maintain the resident list itself:
- Approving new residents — property requests are reviewed by staff, along with any uploaded documents.
- Removing a resident — if someone moves out, contact your community office or management so they can update the property. This removes the person's access to your property in MyWatchtower.
- Correcting property details — address or household record changes also go through your community office.
If a request seems stuck or you are not sure who to contact, use the Support page in the app to reach the team, and we will point you in the right direction.