Add each person who lives at your property to its resident list. Gate staff use this list to know the people of your household. This article tells you how to add a person, how to choose if they get an account, and which property roles can add people.
Add a resident
1. Select Property in the navigation. The page of your property opens.
2. Select the Residents tab.
3. Select Add resident. The New resident page opens with your property already filled in.
4. Type the First name and the Last name of the person.
5. Choose if the person gets an account:
- To give them a MyWatchtower account, type their email address in Email (optional). Then select a Property role and type their Phone number. Select the box that says If this resident is under 18, I am their legal guardian and I give consent for them to have an account. You must select the box to create the account. MyWatchtower records who selected it and when.
- To add them as a resident record only, leave Email (optional) empty. The person has no account and cannot sign in.
6. Optional: Select the camera button on the photo circle to add a photo of the person.
7. Optional: In Associate Vehicle (Optional), select or add the vehicle of the person.
8. Select the button at the bottom of the page. It reads Create user when you typed an email address, and Create resident when you did not. Create user is available only after you select the consent box.
The Residents tab opens again. Each row shows Has account or No account.
When you type an email address
- If the address has no MyWatchtower account, the person gets an invitation email. They accept it to set up their account and sign in.
- If the address already has an account, MyWatchtower adds that account to your property. The person gets a message that they have access to the property. MyWatchtower does not send an invitation.
Account or resident record
Give an account to each person who will manage guests, vehicles or entry codes, or who wants notifications. A resident record with no account is good for children and other household members who will not use the app. A person can create an account later and request access to the property. See *Understanding the Difference Between Users and Residents*.
Who can add a resident
Property roles control what each person can do at a property. Your community can rename these roles or add its own. By default:
| Property role | Add a resident record | Add a person with an account | Edit and remove people |
|---|---|---|---|
| Owner | Yes | Yes | Yes |
| Manager | Yes | No | Edits resident records only |
| Resident | No | No | No |
If you are a Manager, leave the email address empty. Ask the Owner of the property to add a person with an account. Community staff can also add residents to a property.
One account for each person
Give each household member their own account. Do not share one sign-in. Each account has its own wallet of entry QR codes and PIN codes, and its own notification settings. When people share an account, you cannot stop the access of one person without stopping it for all of them.
Residents and permanent guests
A person who comes often but does not live at the property is not a resident. Examples are family members who live elsewhere, a caregiver or a cleaner. Add that person as a permanent guest or a permanent vendor. A guest record can have its own entry schedule, entry QR code or kiosk PIN. You can remove the guest when the arrangement ends. Keep resident records for the people who live at the property. See *How to Add Guests in MyWatchtower*.