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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 63 account 29 getting-started 23 guests 23 website-content 17 credentials 16 entries 15 kiosk 15 qr-codes 15 roles-permissions 14 mission-control 12 sign-in 12 notifications 10 pins 10 incidents 8 support 8 vendors 8 vehicles 6 cameras 2

Help articles · roles-permissions

Add a Resident to Your PropertyAdd household members to your property — with or without an account — plus property roles at a glance and when a permanent guest fits better.Clone a RoleCopy an existing role as a starting point instead of building a new one from scratch.Community Admin CenterOrientation to the Community Admin Center - the dashboard where administrators open every Horizon management tool their permissions allow.Create a Custom RoleBuild a new role from scratch with the category-card permission editor, within your own grant ceiling.Customize Your Site MenuShape your community site's navigation in Manage Menu - add and remove items, drag-and-drop to reorder and nest submenus, and set which roles see each item.Edit Property DetailsUpdate your property's address, vacancy dates, and notes for gate staff — and who can make those edits.Groups, Schedules, and Access LevelsManage Brivo groups, HID access levels, and shared schedules — who gets which doors and when, with automatic pushes to your panels.Managing Community Users and ResidentsCreate and manage staff and resident accounts, assign roles within your tier, and know exactly who loses credentials before a removal.Managing Roles and PermissionsHow admins build, clone, and rank the staff and property roles that decide what each person can do in MyWatchtower.Property Roles ExplainedWhat Owner, Manager, and Resident mean at a property, why Owner is pinned at the top, and what happened to Tenant.Reorder the Role HierarchyRank the staff role list by dragging or with the arrows, and understand why a role's position decides who can manage whom.Reviewing Audit LogsHow community staff and Admins use Access > Audit Logs: date-range presets and the 30-day custom cap, action icons, and the detail dialog's Previous-vs-New change comparison.Settings Module OverviewA tour of every Settings tab — community profile, feature toggles, hardware, kiosks, announcements, and roles.User Management ModuleThe User Management module is the hub for administering community members in Horizon. It allows you to view everyone with access to the portal, create new accounts, assign roles and adjust permissions, ensuring that only authorized individuals can ...

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