Edit Property Details

Edit Property Details

Your property's details — its address, whether it's occupied, and the notes attached to it — live on the Property tab of your Property page. This guide covers editing those three sections. For a tour of the whole page, see *Managing Your Property*.

Open your Property page

• Desktop: select Property in the left navigation menu, or a property name from your dashboard.
• Mobile app: tap the center button in the bottom bar and choose Property.

If you have multiple properties, use the selector at the top to switch. The Property tab is the default tab.

Address Information

Your street, city, state, and zip. Select Edit to update it — for example after a municipal renumbering. An accurate address is what gate staff search for when your visitors arrive, so keep it exact, including the unit number for condos and multi-unit buildings.

Vacancy Information

Whether the property is occupied or vacant. If you'll be away for an extended period, set the vacancy start and end dates so the community knows the property should be empty during that window.

Notes

Notes on your property are the place to share standing information with gate staff and property management — anything they should know when handling arrivals at your address. Keep them short and current; stale notes cause confusion at the gate.

(Who to call about a visitor, and in what order, is a separate list — see *Set Your Contact Priority List*.)

Who can edit property details

Edit controls appear only when your property role includes the right permission:

• Owners and Managers can edit everything on the Property tab.
• Residents typically cannot edit property details — if you don't see an Edit button, ask your property's owner or manager to make the change or adjust your role.
• Community staff with the appropriate permissions can edit details on a household's behalf; contact your community's management office if something needs fixing and no one in the household can reach it.

Your community can rename these roles or add custom ones, so the names may differ slightly.