The property page shows one property and everything that belongs to it: its people, its visitors, its vehicles, its entries and its entry codes. Residents see their own properties. Community staff can open each property of the community. This article is a short tour of the page. Each section names the article that gives the steps.
Open a property
Residents:
- On a computer, select Property in the navigation, or select a property in My Properties on your dashboard.
- On a phone, tap the center button in the bottom bar. The menu shows Property, Visitors, Residents and Entries. Tap an item to open that tab.
- If you have more than one property, select the address at the top of the page, then choose the property.
Community staff:
- Select Community, then Properties, then select the row of the property.
- In Mission Control, select a property, then select View property.
- On a page that names a property, such as the page of a guest, a vehicle or an entry, select the property.
The page header
The header shows the address, the city, the state, the ZIP code and the name of the community.
- Edit opens the Edit Property dialog. It shows only when your role can change the details. On a phone, tap the ⋯ button to find it. See *Edit Property Details*.
- Reset property shows only for community staff who can change properties. See *Resetting a Property*.
The tabs
The page has up to seven tabs, in this order: Property, Visitors, Residents, Vehicles, Entries, Credentials and Audit. Each person sees the first five. Some tabs show a number after the name: the number of records in the tab.
| Tab | Who sees it |
|---|---|
| Property, Visitors, Residents, Vehicles, Entries | Each person who can open the property |
| Credentials | Residents, when the community uses kiosk PIN codes or QR codes. Community staff who can see credentials, always. |
| Audit | Community staff who can see the audit logs. By default, only the Admin role. |
Property
The Property tab opens first. It has four rows: Address, Occupancy, Notes and Call order. Select a row to open it. The Call order lists the people that gate staff call to verify a visitor, in the order to call them. Community staff also see the Gate attendant notes in Notes. See *Managing Your Property* and *Set Your Contact Priority List*.
Visitors
The Visitors tab lists the visitors of the property. Under Show, select Guests, Vendors or Restricted.
- To add a visitor, select Add Guest or Add Vendor. A step-by-step form opens.
- To deny entry to a person, select Restricted, then Restrict Guest.
- Select a row to open the visitor. Select the trash button to delete the visitor.
See *Managing Guests and Vendors* and *Managing Restricted Guests and Vendors*.
Residents
The Residents tab lists each person at the property. A User has a MyWatchtower account and a property role. A Resident has no account. To add a person, select Add Resident. See *Add a Resident to Your Property* and *Adding Household Members to Your Property*.
Vehicles
The Vehicles tab lists the vehicles of the property. To add a vehicle, select Add Vehicle. See *Managing Vehicles*.
Entries
The Entries tab lists the entries for the property. Each row shows the person, how they came in and the time. To find an entry, type in Search Entries. Select a row to see more about the entry.
Community staff who can record entries also see Record Entry. A resident cannot record an entry. See *Viewing Entry Activity*.
Credentials
The Credentials tab holds what opens the gate for the property. It can have up to three views. When the tab has more than one view, select a view at the top: PIN, QR or Cards.
- PIN: the kiosk PIN of the property. Anyone who has this code can enter at an unstaffed gate. Turn the PIN on with its switch, then select Generate Random or Set Custom. A custom PIN has from 4 to 12 digits. Your community can set a larger minimum. To change the PIN, select Set custom PIN or Regenerate. When you regenerate the PIN, the old PIN stops working at once. PIN usage lists the entries that the PIN opened. This view shows only when the community uses property kiosk PINs. See *Using Kiosk PIN Codes*.
- QR: the entry QR codes of the property. To make a code, select Create QR Code. This view shows only when the community uses QR codes. See *Managing QR Codes*.
- Cards: the access cards, fobs and mobile passes of the people at the property. Only community staff see this view. To add one, select Add Credential. See *Managing Access Credentials*.
Community staff with the permission to manage emergency PINs also see the emergency PINs of the property in the PIN view. See *Community PINs and Emergency PINs*.
Audit
The Audit tab lists the changes to the property and its records. Each row shows the change, who made it and when. To find a change, type in Search Audit Logs. Select a row to see its details. See *Reviewing Audit Logs*.
Good practices
- Keep the visitor and vehicle lists current. Remove a visitor who no longer comes.
- Keep the call order current. Put the person who is most likely to answer at number 1.
- Share the kiosk PIN only with people who need it. Regenerate it when too many people know it.