Community Module Overview

Community Module Overview

The Community module collects data across every property in your community — unlike the Property module, which focuses on a single address. Select Community in the left navigation to open it. Seven tabs appear across the top, each gated by its own read permission: Properties, Residents, Guests, Vendors, Restricted, Vehicles, and Entries.

If your community is part of a community group, these lists can span every member community you can view; each row then carries a pill naming its sub-community, and create dialogs add a community selector.

Properties

Every address in the community, searchable by street name or number. Selecting a property opens its full Property page. Staff with the right permission can add new addresses with Create property.

Residents

A combined list of the community's users (people with accounts) and residents (property occupant records without accounts). Use the Filter to show All, Users, or Residents. Rows carry helpful badges: a USER or RESIDENT chip, plus glyphs marking anyone with an active PIN code or active QR code. Selecting a row opens the person's detail page with their property, entry history, and audit history.

Guests and Vendors

Community-wide lists of every guest and vendor registered by any property. Search by name, open a record for its details, or create a new one — creation runs through the unified creation wizard (Details, then Access, including optional entry schedules, QR codes, and PINs). Register people under their full legal name so gate staff can find them.

Restricted

Everyone barred from entry — the list mixes restricted guests and restricted vendors. Staff can restrict a visitor community-wide ("globally"), denying them entry regardless of which property they claim to be visiting, and can filter to globally-restricted records. Document the reason for every restriction.

Vehicles

All vehicles registered across the community, with detail pages linking to the people and credentials attached to each vehicle.

Entries

The community-wide entry log:

• Search (three characters minimum) finds entries by name; your search term persists while you open and return from entries.
• Filters: an Access Point picker and a Gate Attendant picker (people who approved or denied entries in the chosen period).
• Date Range: Today, Last 3 Days, Last 7 Days, Last 30 Days, or a custom range up to 30 days.
• Each row shows the entrant and property, an access-point chip, the entry time (and exit time in communities with camera-based exit tracking), and entry-method glyphs: a QR glyph for QR entries, a PIN glyph for personal PINs, a Property PIN chip for shared PINs, and a phone icon for entries opened through the app. Camera communities also show snapshot thumbnails to staff.
• Selecting a row opens the full entry detail — status, method, timeline, license-plate data, notes, reviewer, and more. App-based door opens appear with the "Watchtower App" entry type.

Permissions and best practices

• Each tab requires its own read permission; creating or changing records requires the matching write permission, so what you see depends on your role.
• Residents no longer see notes on entries; entry status colors and tooltips are reserved for staff who record entries.
• Review the global lists periodically and remove stale guests and vendors.
• Use the Entries tab to audit who entered, when, by which method, and who approved it.