Community Module Overview

Find the properties, people, visitors, vehicles and entries of your whole community in one place.

The Community module shows the records of each property in your community. The Property module shows one address only. To open the Community module, select Community in the left navigation.

The module has five tabs: Properties, Residents, Visitors, Vehicles and Entries. Each tab needs a view permission, so you see only the tabs that your role allows. To add or change records, your role needs the matching edit permission. By default, the Admin, Supervisor and Gate Attendant roles see each tab. Residents do not see the Community module.

If your community is part of a community group, a list can show each community in the group that you can see. Each row then has a pill with the name of its community.

Properties

This tab lists each address in the community. To find a property, search by street, city, state or ZIP code. Use the Occupancy filter to show All, Occupied or Vacant properties. Select a property to open its Property page.

Roles that can add properties also see Create property. By default, only the Admin role can add properties.

The Properties tab, with four properties of the community

Residents

This tab is one list of the users and the residents of the community. A user has a MyWatchtower account. A resident record has no account.

Use Show to see All, Users or Residents.

Each row shows User or Resident, then the email address or the phone number.

Use the Role and Access filters to narrow the list.

The access icons show if a person has a kiosk PIN, a QR pass, an access card, a Mobile Pass or a linked vehicle.

Select a person to see their property, their entry history and their audit history.

The Residents tab, with users and resident records of the community

Visitors

This tab is one list of the guests and vendors of each property and of the whole community. Use Show to see All, Guests, Vendors or Restricted visitors. To find a visitor, search by name, company or address. Select a visitor to see the details.

To add a visitor, select Add visitor, then select Create guest, Create vendor or Restrict visitor. The form asks for the details of the visitor, then for their access. In the access step, you can:

Set the access period, or make the guest permanent.

Add a schedule.

Turn on QR code access or kiosk PIN access, when your community uses them.

Type the full legal name of each person, so that gate staff can find them.

Restricted visitors

The Restricted view lists the guests and vendors that your community restricted. Each row has a Denied chip. Point to the chip to see the reason. To restrict a visitor at each property in the community, select Globally restricted guest or Globally restricted vendor when you restrict them. Use the Scope filter to show All, Community-wide or Property restrictions. Record a reason for each restriction.

The Visitors tab, with the guests and vendors of the community

Vehicles

This tab lists each vehicle in the community. To find a vehicle, search by year, make, model, color or plate. Select a vehicle to see its Credentials, the people that it Belongs to and its Related records.

The Vehicles tab, with four vehicles of the community

Entries

This tab is the entry log of the community.

To find an entry, search by entrant name, address or plate. Type at least three characters. The search stays when you open an entry and go back.

Use the Access point, Attendant, Method, Entrant and Status filters to narrow the list. A filter shows only when it has options. To find the doors that residents opened from the app, choose App in Method.

Choose a date range: Today, Last 3 days, Last 7 days, Last 30 days or Custom range. The list starts at Last 7 days. A custom range can cover up to 30 days.

Each row shows the entrant, the status, the method, the access point and the time of entry. A chip shows the method, for example QR code, PIN code, Property PIN, ID scan, Credential, App or Attendant entry.

If your community uses Eagle Eye cameras, the list also shows the exit time and camera snapshots.

Select an entry to see its details: the entry type, the site, the access point, the method, the vehicle, the plate read, who reviewed it, the notes and the record times. A timeline shows each step of the entry. If the kiosk saved a short clip of the entry and your role can view Activity Clips, the page also shows the Activity clip.

Staff who can record entries see the statuses Verified, Approved and Denied, and the notes of each entry. A door that a resident opened from the app shows as Verified, with the address of the resident and the method App. When the kiosk let a restricted guest or vendor in, these staff also see a Restricted chip beside the status. When the kiosk denied a restricted guest or vendor, the Denied chip shows alone. Point to a chip to see the reason. Other roles see Allowed or Denied. Residents do not see entry notes.

The Entries tab, with the recent entries of the community

Good practice

Look at the visitor lists from time to time. Remove the guests and vendors who no longer come.

Use the Entries tab to see who came in, when, by which method and who approved the entry.