MyWatchtower keeps a record of each entry at your gate: who came in, when, and how. Residents see the entries of their own property. Community staff see the entries of the whole community.
For residents: the Entries tab
Open the Entries tab
1. Open your property page.
2. Select the Entries tab.
On a phone, you can also tap the center button in the bottom bar and then tap Entries. On your dashboard, the Latest Entry Activity panel shows the newest entries. Select View all to open the Entries tab of your property.
If you have more than one property, select the address at the top of the page and choose the property.
The tab lists the entries of the property, with the most recently recorded entry first. If the property has no entries, the tab shows "No entries yet".
Read an entry
Each entry shows:
- The name of the person who entered. An entry with a shared property PIN and no person shows Property PIN. An entry with no name shows Visitor.
- The address of the property. A door that a resident opened from the app shows Watchtower App in this place.
- A status chip: Allowed or Denied.
- A method chip that tells how the person entered: QR code, PIN code (a personal PIN), Property PIN, ID scan, Credential, App or Attendant entry. Attendant entry means that gate staff recorded the entry and the person showed no code or credential.
- The access point, when your community names its gates.
- The day and time of the entry, for example "14 May 02:05pm".
The tile at the left shows the profile photo of the person, or the first letter of the name. The color of the tile shows the status. An entry with no person shows an icon in the tile.
Search the entries
Type in the Search Entries box. You can search by the name of the person, the address or the license plate. Type at least 3 characters.
See the details of an entry
Select an entry to open its details.
The details show:
- Visitor Information: the Name and the Type of the person, such as Guest, Vendor or Resident.
- Kiosk Snapshot: a short video from the kiosk, when the person entered at a kiosk. Select Who can see this? to read who can view the video.
- Entry Details: the Entry Date, the Address and, when your community records them, the Site and the Access Point.
Select Close to go back to the list.
The entries are a record. You cannot add, change or delete an entry. Gate staff can add notes to an entry, but residents do not see these notes. If an entry looks wrong to you, speak to the management office of your community.
For community staff: the community entry log
Open Community > Entries. You see this tab when your role can view entry activity. In the role editor, this permission is Entry activity > View.
Read the list
On a computer, the list has these columns:
- Entrant: the person, with the property address under the name.
- Status: the result of the entry.
- Method: how the person entered, with the same chips that residents see.
- Access point: the gate or door.
- Entered: the day and time. If your community uses Eagle Eye cameras, the exit time shows under it when a camera recorded the exit.
If your community uses Eagle Eye cameras, a Snapshots column also shows the camera images of the entry.
When your role can manage entry activity, the status chip tells more:
- Verified: the entry has a scanned ID, a QR code, a PIN code or a valid access credential. Point to the chip to see which.
- Approved: the entry was allowed with no ID, QR code, PIN code or credential.
- App open: a resident opened the door from the app.
- Denied: the entry was refused.
Other roles see Allowed or Denied only.
Find an entry
The list opens on the entries of the last 7 days, newest first. Use these controls:
- Search entries: type at least 3 characters of a name, an address or a license plate.
- Date range: Today, Last 3 days, Last 7 days, Last 30 days or Custom range. A custom range can be 30 days at most.
- Access point: one gate or door. This control shows when your community has access points.
- Attendant: the staff member who approved or denied the entry. The list shows only the staff members who processed an entry in the date range.
- Method: one way to enter. The list shows only the methods that your community uses, plus ID scan and Attendant entry.
- Entrant: Guest, Vendor, Resident or Property.
- Status: one status from the chips above.
- Sort: by time, entrant, status, method or access point. You can also select a column header to sort by it.
On a phone, select Filters to set these controls.
Each filter that you set shows as a chip above the list. Select Clear all to remove them. The address of the page keeps your search, your filters, your sort and your page. You can copy the link to open the same view again. When you open an entry and go back, the list keeps your view.
The list gets new entries when you come back to the browser tab.
Open an entry
Select a row to open the entry page.
The top of the page shows the person, the access point, the type of person and the property. A line under it gives the status and the time of the entry. If your community uses Eagle Eye cameras, the line tells whether the person is still on site or left, and a timeline shows the entry and the exit.
The facts list shows:
- Entrant, Property, Entry type, Site, Access point and Location.
- Method: the same chips as the list.
- Vehicle: the vehicle or the license plate of the entry.
- Credential: the credential that the person used, when there is one.
- Reviewed by: the staff member who processed the entry. Only roles that can view the activity history see this row.
- Notes or Denial reason: the notes of the gate staff. Only roles that can manage entry activity see this row.
- Recorded: for an entry that gate staff recorded while their device was offline, the time on the device and the time when the server received it.
- Record: the time when the entry record was created and last changed.
Under the facts, a list shows each entry of the same person. The current entry has the tag This entry.
At the right, Captures shows the Kiosk capture video of a kiosk entry, and Motion capture, the short clip that Activity Clips saved for the entry. Related links to the person, the property and the vehicle.
If your community uses Eagle Eye cameras and no exit was recorded, select Mark as exited to record the exit time of the vehicle.
Need help?
Open the Help Center from the navigation menu, or speak to the management office of your community.