Managing Your Property

Managing Your Property

Your Property page is where you view and manage everything about your property. This guide covers the page layout and the features on the Property tab itself.

Getting to your Property page

• Desktop: select Property in the left navigation menu, or a property name from your dashboard.
• Mobile app: tap the center button in the bottom bar and choose Property from the quick-access menu.

Your address appears at the top with a selector — if you have multiple properties, use it to switch between them.

Property page tabs

Below your address, a toolbar of tabs organizes the page:

• Property — your property details (the default tab)
• Guests / Vendors — manage who may visit
• Restricted — people who are denied entry
• Vehicles — vehicles registered to your property
• Entries — entry activity at your property
• PIN — kiosk PIN codes (communities with entry kiosks)
• QR Codes — entry QR codes (communities with QR enabled)

Community staff with extra permissions also see Credentials and Audit tabs. Each tab has its own help article; the rest of this guide covers the Property tab.

Property tab sections

• Address Information — your street, city, state, and zip.
• Vacancy Information — whether the property is occupied or vacant, with optional vacancy start and end dates.
• Notes — notes on your property, useful for sharing information with gate staff or property management.

To change these, see Edit Property Details.

Contact List

The Contact List holds the phone numbers gate staff use to reach your property — for verifying visitors or resolving entry issues. Order matters: staff call contacts from the top down, so put your primary contact first. To add, reorder, or remove contacts, see Set Your Contact Priority List.

Residents and users

The Residents section lists everyone at your property. There are two kinds:

• Residents — registered occupants who can enter as residents but have no MyWatchtower account and cannot sign in.
• Users — occupants with an account (email and password) who can sign in and manage things based on their property role.

To add someone, see Add a Resident to Your Property.

Property roles

Users at a property hold one of these roles (your community can rename them or add custom ones):

• Owner — full control of the property, including adding and removing users. For homeowners.
• Manager — the same full control, intended for property managers or landlords.
• Resident — can enter the community and manage guests and vehicles, but cannot add or remove users.

Only Owners and Managers can change who has access to the property in MyWatchtower.

Need help?

Open the Help Center from the navigation menu, or contact your community's management office.