Property Roles Explained

Property Roles Explained

Community (staff) roles decide what someone can do across the community; property roles decide what a person can do at their own property. Every person attached to a property holds one.

The default property roles

• Owner — the property's top role. Owners keep a minimum set of permissions so a property is never left unmanageable.
• Manager — a management role for the property, grouped with Owner for the property-management tasks below.
• Resident — the everyday member role for people living at the property.

Like staff roles, property roles are built from plain-language category cards on the Settings > Roles page, so your community can adjust what each grants — and clone one as a starting point for a new property role (see "Clone a Role").

What each typically does

• Owners and Managers can edit the property's details, set the contact priority list (who the gate calls, in order), and add residents to the property.
• Every property role can manage the property's own guests, vendors, restricted visitors, and vehicles, and review the property's entry log.

Where Tenant went

The former Tenant role has been retired. Everyone who held it was converted to Resident — no action is needed, and nothing was lost in the conversion beyond the name.

The property hierarchy

Property roles form a ranked list you can reorder, just like staff roles, with two fixed rules:

• Owner stays pinned at the top and can't be moved down.
• Role pickers disable any property role you aren't allowed to assign.

Assigning property roles

You pick a property role when creating a resident user (Select Property, then choose Owner, Manager, or Resident) and can change it later with Property Action > Update Property Role in the Edit User dialog — see "Managing Community Users and Residents".

For the full guide to both role hierarchies, see "Managing Roles and Permissions".