This article is for community staff. The staff roles in MyWatchtower are in order of rank. A role higher in the list outranks the roles below it. The order sets who can give each role, and who can manage the people who have it.
Why the order is important
- You can give a person only a role that is below your own role. An Admin can also give the Admin role. A role that you cannot give shows At or above your role.
- You can manage a person only when their role is below your own role. An Admin can also manage another Admin.
- You can change, move or delete only a role that is below your own role. Nobody can change or move their own role.
If a role is too high in the list, fewer people can give it. If a role is too low, more people can manage the people who have it.
Before you start
- To see the Roles tab, your role needs User accounts set to Add & edit. By default, only the Admin role has it.
- Super Admin and Admin always stay at the top of the list. Nobody can move them. Their rows show Admin always outranks the roles below. On a computer, they also show a pin.
- A role at or above your own role is locked. Its row shows At or above your role. On a computer, it also shows a lock. If your role is below Admin, the row of your own role shows You cannot change your own role. You cannot move a role above these rows.
- An Admin can move each role below Admin.
Change the order of the staff roles
1. Select Settings in the navigation.
2. Select the Roles tab.
3. In Staff roles, move a role to its new place:
- On a computer, drag the handle at the left end of the row. The list shows "Drag the handle to reorder. You can only move roles below your own."
- On a phone, select the up arrow or the down arrow on the row. The role moves one place each time.
4. A bar shows under the list with "Order changed. Saving applies the new priorities for everyone." Make sure that the order is correct.
5. Select Save order. MyWatchtower shows Role order saved.
To go back to the saved order, select Cancel in the bar. If you leave the page before you select Save order, MyWatchtower does not keep the new order.
New roles
A new role starts at the bottom of the list. This is also true for a role that you clone. After you create or clone a role, come back to this page and move the role to its correct place. See *Create a Custom Role* and *Clone a Role*.
If your community is part of a community group, the roles and their order are shared across each community in the group. A new order applies to all of them.
Change the order of the property roles
The Property roles list has an order too. A person at a property can give only a property role that is below their own role. An Owner can also manage another Owner.
- Owner always stays at the top of the list. Its row shows Owner always outranks the roles below.
- Each person who can open the Roles tab can move each property role below Owner.
To change the order, do the same steps in Property roles. The list has its own bar. Select Save order in that bar. MyWatchtower shows Property role order saved. See *Property Roles Explained*.
For more about roles and permissions, see *Managing Roles and Permissions*.