You sign in to MyWatchtower with your email address. To change it, use the Personal details section of your account. The change takes effect only after you confirm it from your email.
Open the Personal details section
- On a phone, tap Account in the bottom navigation bar. You can also tap your avatar at the top of the screen, then tap Account. In the Account settings list, tap Personal details.
- On a computer, select My account at the bottom of the left navigation. The Personal details tab opens. If the window is short, select the ⋮ button at the bottom of the navigation, then select Account.
The Contact information card shows your email address and your phone number.
Request the change
1. In the Contact information card, select Edit in the Email field. The Change email address dialog opens. It shows your current address.
2. In New email, type the new address.
3. In Confirm new email, type the same address again. A green check shows when the two addresses match.
4. Select I confirm that I have access to this email address.
5. Select Update email. The button is available only when the two addresses are valid, they match, and the box is selected.
The dialog shows a message when an address has a problem:
- Please enter a valid email address
- New email must be different from current email
- Email addresses do not match
When MyWatchtower accepts the request, this message shows:
> We sent a confirmation link to your new email address. Your sign-in email will change only after you confirm the new address.
Confirm the new address
1. Open the email with the subject Confirm Your New MyWatchtower Email Address. If you cannot find it, look in your spam folder.
2. Select Confirm Email Change in the email.
MyWatchtower sends this email to your current address and to your new address. The change takes effect after you confirm it from each address.
When the change is complete, the app shows Email address updated. Select Continue to go to your account. From then on, sign in with the new address.
Until you confirm, you still sign in with your current address. If the app shows Email change failed, the link can be expired. Request the change again from Personal details.
When to change your email address
Change your email address only when you need to. For example:
- You move to a new email provider.
- You can no longer open your old email address.
If you sign in with Google, Apple or Facebook, contact support before you change the address. Ask how the change affects your sign-in.
Need help?
On a computer, select Help center in the navigation. You can also contact your community office.