In the Personal Details section of your account, you change your name, your phone number, your profile photo and your email address. Each person with a MyWatchtower account can use this section.
Open Personal Details
- On a phone, tap Account in the bottom navigation bar. In the Account settings list, tap Personal Details.
- On a computer, select My Account at the bottom of the left navigation. The account area opens on the Personal Details tab.
The section has two cards. The first card shows your photo, your name, the name of your community, and the First Name and Last Name fields. The Contact Information card shows your Email and your Phone Number.
Change your name or phone number
1. Change First Name, Last Name or Phone Number. The status line of the action bar changes to "Unsaved changes".
2. Select Save. On a phone, the button is Save changes. To cancel your changes, select Discard.
3. When the save is complete, the status line shows "All changes saved" and the time of the save.
The first name and the last name are necessary. You can leave the phone number empty. If the phone number is not valid, the field shows "Please enter a valid phone number". Select the flag in the field to pick the country code.
If the save fails, MyWatchtower keeps your changes. The section shows "We couldn't save your changes. Your edits are still here — check your connection and try again." Select Retry.
MyWatchtower does not stop you when you leave the section with unsaved changes. Save first.
Add or change your profile photo
Until you add a photo, your avatar shows the first letter of your first name. Your photo shows in the navigation and on your dashboard.
1. Select the button on the corner of your avatar (Manage profile photo).
2. Select Upload photo. If you have a photo, the item is Replace photo.
3. Pick the image file. MyWatchtower shows "Profile photo saved".
The photo can be a JPG, PNG, WebP, GIF or HEIC file, up to 5 MB. A new photo replaces the old photo.
To remove your photo, select Remove photo in the same menu. Then select Remove in the Remove Profile Photo dialog. You cannot undo this. The avatar shows your initial again.
Your photo belongs to your current community. If you belong to more than one community, you can set a different photo in each one.
You see the photo menu only when your role can add profile photos. Each property role and each default staff role can.
Change your email address
Your email address is also your sign-in name, so a change needs a confirmation.
1. In the Contact Information card, select Edit next to your email address. The Change Email Address dialog opens.
2. In New Email, type the new address.
3. In Confirm New Email, type the new address again.
4. Select I confirm that I have access to this email address.
5. Select Update Email.
MyWatchtower shows: "Email update initiated! Please check your new email inbox for a confirmation link. Your login email will only change after you confirm the new address."
MyWatchtower sends a confirmation email to your old address and to your new address. Its subject is "Confirm Your New MyWatchtower Email Address". Open each email and select Confirm Email Change. The change is complete only after you confirm it from both addresses. Until then, you sign in with your old address.
The confirmation proves that you can read the new address. It also stops another person from moving your account to a different address.
Get help
On a computer, select Help Center in the left navigation. On a phone, tap your avatar and select Help. You can also contact the management office of your community.