Updating Your Personal Details
The Personal Details section is where you update your name, email address, phone number, and profile photo. This guide explains how to make changes to your personal information.
Getting to Personal Details
- Step 1: Open your account settings — My Account at the bottom of the sidebar on desktop, or the Account tab in the bottom navigation on mobile.
- Step 2: Personal Details is the first section. On desktop it opens automatically; on mobile, tap Personal Details in the section list.
What you can update
The section is split into two cards:
- Profile – Your photo and avatar (until you add a photo, the avatar shows initials generated automatically from your name), plus your First Name and Last Name fields.
- Contact Information – Your Email (shown read-only, with an inline Edit button to change it) and your phone number.
Your profile photo
Until you add a photo, your avatar shows initials generated automatically from your name. In Personal Details you can upload a photo, replace it, or remove it to return to the initials avatar. Once set, your photo appears in place of the initials — for example in the navigation bar and on your dashboard.
Photos are JPG, PNG, WebP, GIF, or HEIC files up to 5 MB. You have one profile photo at a time — uploading a new one replaces it.
Updating your name or phone number
- Step 1: Edit the First Name, Last Name, or phone field.
- Step 2: The action bar at the bottom of the section switches to Unsaved changes. Select Save (Save changes on mobile) to apply, or Discard to throw the edits away.
- Step 3: The bar confirms All changes saved when it's done.
If a save fails, your edits are not lost — you'll see "We couldn't save your changes. Your edits are still here — check your connection and try again." and the action bar offers Retry.
Changing your email address
Your email is also your login, so changing it requires verification.
- Step 1: Select the Edit button next to your email address.
- Step 2: In the dialog, enter your new email address and confirm the change.
- Step 3: You'll see: "Email update initiated! Please check your new email inbox for a confirmation link. Your login email will only change after you confirm the new address."
- Step 4: Open the confirmation email at your new address and follow the link. Until you confirm, you continue to sign in with your old email.
Why email verification is required
Email verification keeps your account secure. It ensures that:
- You actually have access to the new email address
- No one can lock you out of your account by changing your email
- You'll receive important notifications at the correct address
Need help?
Use the Help Center link in the navigation menu to browse help articles, or the Contact Support page in the app to reach the support team. You can also contact your community's management office.