Account Module Overview

Manage your personal details, notifications, sign-in, communities and theme in the Account area.

Use the Account area to manage your personal details, your notifications, how you sign in, your communities and the look of the app. Each signed-in user has it: residents, community staff and administrators. Some options depend on your role.

Open your account

On a computer or a tablet, select My account at the bottom of the left navigation. The Personal details section opens. Use the tabs at the top to open the other sections. If the window is short, select the More actions button (⋮) at the bottom of the navigation, then select Account.

On a phone, tap Account in the bottom navigation bar. You can also tap your avatar at the top of the screen, then tap Account.

On a phone, the Account settings list opens. A card at the top shows your avatar, your name and your email address. Under it, each section has a row with a short summary, for example which notification channels are on or which theme you use. Tap a row to open that section. Tap the back arrow to go back to the list.

The Account settings list on a phone, with a row for each section

Personal details

This section shows your profile and your contact information.

Profile photo: Select the photo button on your avatar to upload, replace or remove a photo. Until you add a photo, the avatar shows the first letter of your first name. The photo applies in the community that is open.

First name and Last name: Both fields are required.

Email: Select Edit to change your email address. Type the new address two times, and confirm that you can open its mailbox. MyWatchtower sends a confirmation email to the new address. You sign in with your current address until you confirm the new one.

Phone number: Select your country, then type your phone number. The field is required. If it is empty, the form shows Enter your phone number, and you cannot save.

If you do not see the photo button, your role does not allow profile photos.

The Personal details section on a phone

Save your changes

Personal details has an action bar. When you change a field, the bar shows Unsaved changes, with two buttons:

Save applies your changes. On a phone, the button reads Save changes.

Discard removes your changes.

The bar also tells you when a field needs attention, and it shows All changes saved after a save. If a save fails, select Retry. On a computer, the bar stays at the bottom of the screen. On a phone, the bar is at the end of the section.

Notifications

This section sets how MyWatchtower contacts you. A table has three columns: Push, Email and In-app. MyWatchtower does not send text messages (SMS).

The All notifications row turns each notification on or off for one channel.

Three categories follow: MyWatchtower (product updates, tips and surveys), Community (messages about your community) and Property (credential changes and entry activity at your property). Tap a category to see its notification types, then set each type.

An empty cell shows that a type does not use that channel.

If you have more than one property, select the property in the Property category before you set its notifications.

Each change saves at once. If you turn off push notifications, a dialog asks you to confirm. Select Disable anyway to turn them off, or Keep enabled to keep them. Staff roles can see more notification types.

The Notifications section with the Community category open

Security

This section controls how you sign in.

Password: Select Update password. Type your current password, then type the new password two times. If two-factor authentication is on, also type the 6-digit code from your authenticator app. After the change, sign in again with the new password.

Two-factor authentication (2FA): Select Enable 2FA to add a code from an authenticator app to each sign-in. Scan the QR code with the app, then type a code from the app to finish. To turn it off, select Disable 2FA. After each change, sign in again.

Delete account: This removes your account and your access to each property and community. Type your email address to confirm. MyWatchtower signs you out and sends you an email. You cannot undo a deletion.

If you forget your password, select Forgot password? on the sign-in page.

The Security section with the Sign-in and Account deletion cards

The Update password dialog, which asks for the current password and the new password two times

Communities

This section lists each community where you have access. A Current chip marks the community that is open now. To get more access:

If you own or manage a property in another MyWatchtower community, select Join another community. Search for the address and send a property request.

If you own or manage another property in this community, select Request property access.

The Communities section with one community and the Add access card

Appearance

This section sets the theme on this device. Select the Light card or the Dark card. The change applies at once, and this device remembers it. A Current chip marks the theme that you use.

The Appearance section with the Light and Dark theme cards

Best practices

Keep your name, email address and phone number current.

Turn on two-factor authentication under Security.

To get access to a new property, use the Communities section. Do not create a second account.

Delete your account only when you no longer need access to any MyWatchtower community.