How to Configure Your Notification Settings in MyWatchtower

How to Configure Your Notification Settings in MyWatchtower

MyWatchtower keeps you informed about visitor arrivals, gate activity, and property requests through email and push notifications. You can tailor which channels you use. This article walks through configuring the notification settings on your account.

Step 1 – Open the Notifications section

• Step 1: Sign in to MyWatchtower on the web or in the app.
• Step 2: Open your account — My Account at the bottom of the sidebar on desktop, or the Account tab in the bottom navigation on mobile.
• Step 3: Select the Notifications section. You'll see three switches: one for email notifications, one for push notifications, and one for incident reports.

Step 2 – Choose your channels

By default, MyWatchtower enables both email and push notifications for important events such as:

• Guest or vendor arrivals at your property
• Property request approvals and denials
• Announcements and alerts from your community

The incident reports switch controls whether you receive emailed incident reports, where incident reporting applies to you.

Toggle any switch on or off. Nothing changes until you save.

Step 3 – Save

When you change a switch, the action bar at the bottom of the section reads Unsaved changes.

• Step 1: Select Save (Save changes on mobile) to apply, or Discard to undo.
• Step 2: Wait for the bar to confirm All changes saved.

Device considerations for push

Push notifications rely on your mobile device. Make sure MyWatchtower has permission to send notifications in your phone's system settings (iOS or Android). If you disable notifications at the device level, the switch in MyWatchtower has no effect until you re-allow them.

What about SMS?

MyWatchtower does not offer SMS/text-message notifications. Email and push are the two delivery channels, plus the emailed incident reports.

Unsubscribing by email

Notification emails include an unsubscribe link. Following it opens a confirmation page that switches your email notifications off without signing in. Re-enable them any time from the Notifications section.

Best practices

• Keep your email address and phone number up to date in Personal Details so you don't miss communications.
• For timely gate alerts, enable push notifications and allow them in your device settings.
• If you share responsibilities within a household, make sure each resident has their own account with notifications configured.

MyWatchtower's notification settings keep you aware of activity at your property while letting you choose exactly how you're reached.