How to Configure Your Notification Settings in MyWatchtower

Choose which notifications reach you by push, by email and in the app, for your community and for each of your properties.

MyWatchtower tells you about entries at your property, changes to your property and news from your community. You choose which notifications reach you, and on which channel: push, email or in the app. This article is for residents and community staff. You do not need a special permission to change your own settings.

Open your notification settings

1. Open your account.

On a phone, tap Account in the bottom bar. The Account settings list opens.

On a computer, select My account at the bottom of the left navigation.

2. Select Notifications.

Read the table

The Notifications section has one table. Each row is a notification type. Each column is a channel:

Push: a notification on your phone.

Email: a message to the email address of your account.

In-app: a notification in MyWatchtower.

A selected box means that this type reaches you on that channel. An empty cell in place of a box means that the type does not use that channel. MyWatchtower does not send notifications by text message.

The notification settings table on a phone, with the All notifications row and the MyWatchtower, Community and Property categories

Under the channel names, the table has these rows:

All notifications: one box for each channel. It turns that channel on or off for each type in the table.

MyWatchtower: product updates, tips and surveys, and notices about your account.

Community: notifications about your community, such as community announcements and property request updates.

Property: notifications about one property, such as entry activity and credential changes.

Each category row also has one box for each channel. That box turns the channel on or off for each type in the category. To see the types of a category, select the name of the category. Select the name again to close it.

You see only the types that apply to you. Some types show only to community staff who have a related permission.

Notifications that you cannot turn off

Some notifications are required, for example a visitor entry request and an incoming call. They always reach you, so the table does not show them. You cannot turn them off.

The Community category open on a phone, with its notification types and a box for each channel

Settings for each property

If you have more than one property in the community that you have open, open Property. Then select the property in the Property list. The boxes under the list apply only to that property. Set the boxes, then select the next property.

If you have one property, the category has no list. The line under Property names your property.

The Property category open on a phone, with the property list and the entry activity and credential change rows

Change a setting

1. Find the type and the channel that you want to change.

2. Select the box to turn the notification on. Clear the box to turn it off.

MyWatchtower saves each change at once. While it saves, the page shows Saving your changes. When the save is done, the page shows Saved. The page has no Save button.

If MyWatchtower cannot save a change, the box goes back to its last value. The page shows Not saved and a message that tells you why.

When you clear the Push box of the All notifications row or of a category, the Disable push notifications? dialog opens. Select Disable anyway to turn off push for those types. Select Keep enabled to keep push on.

The daily incident digest

Community staff who can see the entries of the Community Log can get the Daily incident digest by email. This row shows in the Community category.

If your community uses the Community Log and the Email box of the digest is on, the row shows how many categories the digest includes. To choose the categories:

1. Select the arrow on the Daily incident digest row.

2. Select All categories, or select each category that you want.

MyWatchtower saves each change at once.

Push notifications on your phone

Push notifications need permission from your phone. In the settings of your phone (iOS or Android), allow MyWatchtower to send notifications. If your phone blocks them, the Push boxes in MyWatchtower have no effect.

Change your settings from an email

Most emails from MyWatchtower have two links at the bottom: Unsubscribe and Update preferences. Each link is for the person who got the email. You do not need to sign in.

Update preferences opens the Notification preferences page. It shows one row for each type, with the same channels and boxes. Types for community staff do not show on this page. Each change saves at once. A change on this page applies to each property that you have. To set a type for one property, sign in and use your notification settings.

Unsubscribe opens a page that asks you to confirm. Select Unsubscribe to turn off each email that you can turn off. Required emails still arrive. To get email again, turn the Email boxes back on in your notification settings.

If you open an older unsubscribe link, the page tells you that the link is no longer valid. Type your email address in Email address and select Send unsubscribe link. MyWatchtower sends a new link to that address.

Tips

Keep your email address and phone number current in Personal details.

To know when your visitors arrive, keep Entry activity on for Push, and allow notifications on your phone.

Give each person in your household their own account. Each person can then set their own notifications.