Managing Notifications

Managing Notifications

The Notifications section of your account is where you control how MyWatchtower sends you alerts and updates. This guide explains your notification options and how to change them.

Getting to Notifications

• Step 1: Open your account — My Account at the bottom of the sidebar on desktop, or the Account tab in the bottom navigation on your phone.
• Step 2: Select the Notifications section ("Choose how and when MyWatchtower reaches you"). On mobile, the section row's summary shows at a glance which channels are on.

Your notification switches

The section offers three switches:

• Email notifications – Emails about important activity, such as guest and vendor entries at your property and community announcements. On by default.
• Push notifications – Alerts on your phone or tablet through the MyWatchtower app, even when the app isn't open. On by default for app users.
• Incident reports – Emailed incident reports, for users whose community role includes incident reporting.

There is no SMS/text-message option — MyWatchtower does not send notifications by SMS.

Changing a setting

• Step 1: Toggle the switch you want to change. The action bar shows Unsaved changes.
• Step 2: Select Save (Save changes on mobile), or Discard to undo. The bar confirms All changes saved.

> INFO: For push notifications to work, the MyWatchtower app must be installed and allowed to send notifications in your device settings. On iPhone: Settings > MyWatchtower > Notifications. On Android: Settings > Apps > MyWatchtower > Notifications. If notifications are off at the device level, the switch in the app has no effect.

Unsubscribing from emails

Every notification email from MyWatchtower includes an unsubscribe link at the bottom. Following it opens a confirmation page that turns your email notifications off — no sign-in required. To start receiving emails again, switch email notifications back on in the Notifications section.

Recommended settings

We recommend keeping email and push notifications enabled so you stay informed about:

• Guest and vendor entries at your property
• Important updates from your community
• Account and sign-in alerts

You can always adjust these settings if you're receiving too many notifications.

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Need help?

Use the Help Center link in the navigation menu, or the Contact Support page in the app. You can also contact your community's management office.