Your account settings hold your personal details, your notifications, your sign-in settings, your communities and the look of the app. Each signed-in user has account settings. This article tells you how to open them, what each section holds and how to save a change.
Open your account settings
On a computer or a tablet
1. In the left navigation, select My Account. It is near the bottom, above Log Out. If the navigation is collapsed, the button shows only your avatar.
2. If the window is short, the bottom of the navigation shows a ⋮ button in place of My Account. Select ⋮, then select Account.
The account area opens on Personal Details. A row of tabs at the top opens the other sections.
On a phone
1. Tap Account in the bottom navigation bar. You can also tap your avatar at the top right of the screen, then tap Account.
2. The Account settings list opens. A card at the top shows your avatar, your name and your email address.
3. Tap a section to open it. To go back to the list, tap the back arrow next to the section name.
Each row of the list shows a short summary of its section:
- Personal Details: your name and your phone number.
- Notifications: the channels that are on, for example Push, Email and In-app on.
- Security: Two-factor authentication on or Two-factor authentication off.
- Communities: the name of your community. If you have more than one, the row shows the first name and the number of other communities, for example +1 more.
- Appearance: Light or Dark.
The five sections
The sections are in this order on the tabs and in the list:
1. Personal Details: your profile photo, your First Name and Last Name, and the Contact Information card with your Email and Phone Number. To change your email address, select Edit in the Email field.
2. Notifications: a table of notification types, with a Push, an Email and an In-app column. Some notification types show only to community staff.
3. Security: the Sign-In card, with Update Password and the Two-Factor Authentication (2FA) setting, and the Account Deletion card, with Delete Account.
4. Communities: each community where you have access. An Active chip marks the community that is open now. Select Join Another Community or Request Property Access to ask for more access.
5. Appearance: the Light and Dark theme cards. The theme applies to this device only.
The bottom of each section has links to the Terms of Service, the Privacy Notice and the Policies.
Save your changes
Each section saves a change in a different way.
Personal Details
Personal Details has an action bar. Nothing changes until you save.
1. Change a field, for example your first name. The bar shows Unsaved changes.
2. Select Save to keep the change. On a phone, the button reads Save changes. To undo your edits, select Discard.
3. After the save, the bar shows All changes saved.
More about the action bar:
- Before you change a field, the bar shows No changes to save.
- If a required field is empty or the phone number is not valid, the bar shows how many fields need your attention, for example 1 field needs your attention. Fix the field, then save.
- If a save fails, a message tells you that your edits are still on the page. The button changes to Retry. Check your connection, then select Retry.
- On a computer, the bar stays at the bottom of the screen. On a phone, the bar is at the end of the section.
The account area does not ask you to save when you go to another page. Save your changes before you leave the account area, or they are lost.
The other sections
- Notifications: each change saves at once. The page shows Saving…, then Saved. If a change cannot be saved, the page shows Not saved.
- Appearance: the new theme applies at once. There is nothing to save.
- Security: each task, such as Update Password, opens a dialog with its own button.