Security and Password Settings

Security and Password Settings

The Security section is where you manage your password, turn Two-Factor Authentication on or off, and delete your account if you no longer need it. This guide explains each option.

Getting to Security settings

• Step 1: Open your account settings — My Account at the bottom of the sidebar on desktop, or the Account tab in the bottom navigation on mobile.
• Step 2: Select the Security section.

Updating your password

Password changes work through an emailed reset link rather than typing your old password in the app.

• Step 1: In the Sign-In card, find the Password row ("Send a reset link to your email address.").
• Step 2: Select Update Password. A reset link is sent to your account email.
• Step 3: Open the email, follow the link, and choose your new password.

Choose a strong password that:

• Is at least 8 characters long
• Includes a mix of letters, numbers, and symbols
• Is not used for other accounts

Two-Factor Authentication (2FA)

Two-Factor Authentication adds an extra layer of account safety: signing in requires both your password and a six-digit code from an authenticator app (TOTP), such as Google Authenticator, Microsoft Authenticator, or Authy.

• The Two-Factor Authentication (2FA) row in the Sign-In card shows a green Enabled chip when 2FA is on.
• Select Enable 2FA to start the setup dialog: generate the setup, scan a QR code (or enter the code manually) in your authenticator app, then verify with a six-digit code.
• Select Disable 2FA to turn it off — you must verify with a current code first.
• After enabling or disabling, you are signed out and must sign in again.

See How to Turn on Two-Factor Authentication for the full walkthrough.

Deleting your account

If you no longer need your MyWatchtower account, the Account Deletion card lets you permanently delete it: "Deleting your account will permanently remove your account and all associated data."

• Step 1: Select Delete Account.
• Step 2: Read the warning carefully. Once confirmed, you are immediately signed out and permanently lose access to all properties and communities. This cannot be undone.
• Step 3: To proceed, type your email address exactly as shown in the dialog, then select Delete Account.

If you own or manage properties, transfer ownership or remove yourself properly before deleting your account. See How to Delete Your Account for details on what happens to your data.

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Need help?

Use the Help Center link in the navigation menu, or the Contact Support page in the app. You can also contact your community's management office.