The Security section of your account has two cards. In the Sign-In card, you change your password and turn two-factor authentication (2FA) on or off. In the Account Deletion card, you delete your account. Each person with a MyWatchtower account can use this section. You do not need a permission.
Open Security
- On a phone, tap Account in the bottom navigation bar. In the Account settings list, tap Security.
- On a computer, select My Account at the bottom of the left navigation. Then select the Security tab.
Change your password
You need your current password. MyWatchtower sends no email for this change.
1. In the Password row of the Sign-In card, select Update Password. The Update Password dialog opens.
2. In Current Password, type the password that you use now.
3. In New Password, type the new password.
4. In Confirm Password, type the new password again.
5. Select Update Password.
If 2FA is on for your account, the dialog then asks for the 6-digit code from your authenticator app.
When the change is complete, this message shows: Your password has been updated. Please log in again. MyWatchtower signs you out on each device. Sign in again with the new password.
The new password must:
- Have at least 8 characters.
- Have a lowercase letter, an uppercase letter, a digit and a symbol.
- Be different from your current password.
If you forgot your password, sign out. On the sign-in page, select Forgot password? and follow the link in the email.
Two-factor authentication
With 2FA on, each sign-in asks for your password and a 6-digit code from an authenticator app, such as Google Authenticator, Microsoft Authenticator or Authy.
The Two-Factor Authentication (2FA) row reads "Codes come from your authenticator app (TOTP)." The button reads Checking... for a moment. When 2FA is on, the row shows a green Enabled chip.
- To turn on 2FA, select Enable 2FA. Scan the QR code with your authenticator app, type the 6-digit code from the app, then select Verify.
- To turn off 2FA, select Disable 2FA. Type the current code from your authenticator app, then select Disable 2FA.
After either change, MyWatchtower signs you out on each device. Sign in again.
If the row says "We couldn't check whether two-factor authentication is on.", select Try Again.
MyWatchtower does not give backup codes. Before you replace or reset your phone, move your authenticator app to the new phone.
Delete your account
Warning: You cannot undo a deletion. You lose access to each property and each community at once.
If you are the Owner or the Manager of a property, make sure that another person can manage the property first.
1. In the Account Deletion card, select Delete Account. The Delete Account dialog opens.
2. Read the warning.
3. In Email Address, type the email address of your account.
4. Select Delete Account. The button is available only when the address matches.
This message shows: "Account deleted successfully. You'll be signed out." MyWatchtower then signs you out on each device.
Need help?
On a computer, select Help Center in the navigation. You can also contact your community office.