If you forgot your password, you can set a new one from the sign-in page. MyWatchtower sends a reset link to your email address. This article is for each person who has a MyWatchtower account. You do not need a permission.
If you know your password and want to change it, you do not need a reset link. Use the Security section of your account. See *How to Change Your Password*.
Ask for a reset link
1. Open the MyWatchtower app, or go to the sign-in page on the web. The page is named Sign in.
2. Under the Password field, select Forgot password?. The Reset your password page opens.
3. In Email address, type the email address that you use to sign in.
4. Select Send reset link.
The Check your email page opens. It shows the address that MyWatchtower sent the link to. To go back, select Return to sign-in.
Set a new password
1. Open the email from MyWatchtower. Its heading is Reset Your Password.
2. Select Reset Password in the email. If the button does not work, copy the link in the email into your browser.
3. If two-factor authentication is on for your account, the Two-step verification page opens. Type the 6-digit code from your authenticator app, then select Verify code.
4. On the Set a new password page, type the new password in New password. A meter shows the strength of the password.
5. Type the same password in Confirm new password.
6. Select Update password. The button is available only when the password obeys the rules and the two fields match.
The Password updated page shows. MyWatchtower signs you in, and your dashboard opens after a few seconds.
You can use the link in the email one time only. The link also expires after a period of time. If you did not ask for a reset, you can ignore the email. Your current password stays active until you set a new one.
Password rules
The new password must have:
- At least 8 characters.
- A lowercase letter and an uppercase letter.
- A digit.
- A symbol, such as ! or @.
Do not use a password that you use for a different service.
If the link does not work
If the link is old or you used it before, the Password reset failed page opens. It tells you what went wrong. To get a new link, type your email address in Email address, then select Send new reset link.
If the email does not arrive
- Look in your spam folder or junk folder.
- Make sure that you typed the address that you use to sign in.
- Wait a few minutes, then ask for a new link.
If you sign in with Google, Apple or Facebook
If you created your account with Google, Apple or Facebook, you possibly have no MyWatchtower password. On the Sign in page, select the button of your provider. You can also use the steps in this article to set a MyWatchtower password.
Need help?
Send an email to support@mywatchtower.app, or speak to your community office.