With My Doors, you open the doors and gates of your community from the MyWatchtower app when you are near them. You do not need a card or a code. This article is for residents.
How My Doors works
My Doors lists the doors and gates that your community lets you open from the app. Your community draws an opening zone around each door. When your phone is in the zone, you can open the door with one tap.
My Doors uses the location of your phone to find the distance to each zone. The nearest door is at the top of the list. Each door shows one of these status lines:
- You're here: your phone is in the opening zone. The Open button is available.
- A distance, such as 292 ft away: your phone is outside the zone. More than 1,000 feet from the zone, the line shows Too far away.
- Outside your access schedule: your access to this door has hours, and you are outside them now.
- Finding your location…: the app does not have the location of your phone yet.
The list gets the newest data from your community each minute.
Where to find My Doors
- My Wallet: on a phone, tap Wallet in the bottom bar. In the Doors section, select My Doors. The My Doors page opens.
- The dashboard: the My Wallet tile shows how many doors you can open, for example 3 doors available. Select the tile to open your wallet.
- The My Doors tile: if your wallet has no QR codes or PIN codes, the dashboard can show a My Doors tile in place of the My Wallet tile. Select the tile to open your doors in a sheet.
- The My Doors widget (Android): put the widget on the home screen or the lock screen of your phone. The widget section below gives the steps.
The dashboard and the wallet show your doors only in a community where you have a property. If you do not see My Doors, your community did not set up doors that you can open from the app.
Open a door or a gate
1. Go to the door or the gate.
2. Open My Doors.
3. If the app asks for your location, allow it.
4. Find the door in the list. Make sure that its status line shows You're here.
5. Tap Open.
A message shows Opening and the name of the door, then The door is unlocking. After you open a door, the Open buttons show a count of 10 seconds. You can open one door each 10 seconds.
Open a gate as you arrive
Your community can set up a gate to open by itself as you drive up to it. For such a gate, My Doors shows the Auto-open as I arrive switch under the gate, on iPhone and Android.
1. Turn on the switch.
2. Allow MyWatchtower to use your location. Choose Always on an iPhone, or Allow all the time on an Android phone.
As you drive up to the gate, it opens. You do not tap a button. The gate does not open as you drive away from it.
On an iPhone, the lock screen shows a MyWatchtower card as you come near the gate. Keep Live Activities on for MyWatchtower. Without them, auto-open on an iPhone works only while the app is open.
Your community can turn on auto-open for a gate by default. Your own setting on the switch wins. To stop auto-open, turn off the switch.
If your location is not set to Always or Allow all the time, My Doors shows a notice about it. Select Allow or Open settings in the notice to change the setting.
For the full steps, see Auto-Open as You Arrive.
The My Doors widget (Android)
1. Add the MyWatchtower My Doors widget to the home screen or the lock screen of your phone.
2. On the Choose a door screen, select the door for the widget.
3. To open the door, tap the widget. You do not need to open the app.
On the lock screen, your phone asks you to unlock it first. The widget also uses the location of your phone, so it opens the door only when you are in the opening zone.
Brivo Mobile Pass
Some communities give residents a Brivo Mobile Pass. With a Mobile Pass, the mobile app finds the door readers near you over Bluetooth. A door near a reader shows Nearby and At the reader. You can open it without a location, and also when your phone has no connection.
If Bluetooth is off, My Doors tells you that some doors may not be available. Turn on Bluetooth, or select Allow to give the app permission.
If a door does not open
- You're too far away from this door: move nearer to the door. My Doors works only in the opening zone of the door. When you are near, the message gives the distance to the zone.
- This door is outside your access schedule right now: your access to this door has hours, and you are outside them now.
- Please wait a moment before opening this door again: wait 10 seconds, then try again.
- Location is blocked for this app: allow location for MyWatchtower in the settings of your phone or your browser. My Doors finds the change and continues. You can also select Try Again.
- Couldn't determine your location: go to a place with a better signal, then select Try Again.
- No doors available: your community did not set up a door for you. Ask the management office of your community to look at your access.
- Couldn't load your doors. Try again later.: the app could not get your doors. Try again after some time.
Need help?
For questions about which doors you can open, contact the management office of your community. For problems with the app, select Help in the account menu. It opens the MyWatchtower support page.