Your dashboard is the first page that you see when you sign in to MyWatchtower. From the dashboard, you can add a guest or a vendor, create a QR code, open your wallet and see the latest entries at your property. This article tells you about each part of the dashboard, on a phone and on a computer.
The dashboard shows only the properties that you have in the community that is open. If you belong to more than one community, the dashboard changes when you change the community.
The order of the parts
On a phone, the dashboard shows the parts in this order:
1. The welcome panel, with your properties.
2. The My Wallet tile.
3. The Add Guest and Generate QR tiles.
4. The message from your community, when there is one.
5. The four count tiles.
6. Latest Entry Activity.
On a computer, the Add Guest and Generate QR tiles are next to the welcome panel. The My Wallet tile is under the community message. Latest Entry Activity and My Properties are next to each other at the bottom of the page.
The welcome panel
The welcome panel shows "Welcome back" with your first name, your photo or your initial, and the name of your community.
On a phone, the welcome panel also shows your properties in a strip. If you have more than one property, swipe the strip to see the next property. Tap a property to open it. On a computer, the My Properties section lists your properties.
Your primary residence is first and has the label Primary Residence. Each other property has the label Registered Residence. Your primary residence is the property that was added to your account last.
Add Guest and Generate QR
These two tiles show when you have a property in the community.
- Add Guest ("Register a new guest or vendor") opens the wizard for a new guest or vendor. You enter the details of the person, and then you set when the person can enter. On the Access step, you can also turn on a QR code or a kiosk PIN for the person, when your community uses them. If you have more than one property, select the property in the first step.
- Generate QR ("Create a quick entry code") opens the QR code wizard. Select the property and the person: a guest, a vendor or a resident. Then select how many times the code can be used.
If you do not see the Generate QR tile, QR codes are off in your community. Speak to the management office of your community.
The community message
When the management of your community sets a Message of the Day, the message shows in a colored banner on your dashboard. The banner stays until the staff change the message or turn it off.
My Wallet
The My Wallet tile holds your QR codes, your PIN codes and the doors that you can open from the app. The line under the title gives the status of your wallet, for example "Set up your entry QR codes and PINs" or "2 QR codes ready to use".
When you tap the tile, one of these things occurs:
- If your wallet holds one code and no doors, that code opens.
- If your wallet is empty and you can create only one type of code, the page that creates that code opens.
- In all other cases, the My Wallet sheet opens.
The sheet has a section for each type: QR codes, PIN codes and Doors. In the QR codes section, select New to create a QR code. If a section is empty, it shows Create your first QR code or Create your first PIN code. In the Doors section, select My Doors to open the list of your doors.
On a phone, you can also tap Wallet in the bottom bar to open the sheet.
My Doors
Your community can give you doors that you open from the app. The dashboard shows one of the two tiles, not both. If your wallet can hold QR codes or PIN codes, the My Wallet tile shows, and your doors are in its Doors section. If not, the My Doors tile shows in its place.
The My Doors tile tells you how many doors you have, for example "2 doors available". If you already let the app use the location of your phone, the tile counts only the doors that you can open now, for example "1 door ready to open". Tap the tile to see your doors.
The count tiles
Four tiles give the number of records at your properties: Guests, Vendors, Restricted and Vehicles. Restricted is the number of guests and vendors that the gate must not let in. If you have more than one property, each tile adds the records of all your properties. Select a tile to open that list for your primary residence.
Latest Entry Activity
This list shows the last four entries that MyWatchtower recorded at one of your properties. This property is not always your primary residence. Each row shows the person who entered, with a photo or an initial, the street, and the day and time of the entry. Select a row to open the entries of its property. Select View all to open all the entries of your primary residence. If there are no entries, the list shows "No entry logs found".
Move around the app
On a computer, the menu at the left has Dashboard and Property. At the bottom of the menu are Help Center, Notifications, My Account and Log Out. Help Center opens the MyWatchtower support page in a new tab.
On a phone, the bar at the bottom of the screen has these items:
- Dashboard opens your dashboard.
- Wallet opens the My Wallet sheet. This item shows when your community uses QR codes, PIN codes or doors.
- The center button, with a house icon, opens a menu of the tabs of your property: Property, Visitors, Residents, Entries and Credentials. Credentials shows when your community uses QR codes or kiosk PIN codes. The menu goes to the property that is open, or to your primary residence.
- Alerts opens your notifications. A badge shows the number of notifications that you did not read.
- Account opens your account settings: Personal Details, Notifications, Security, Communities and Appearance.
On a phone, tap your photo or initial at the top of the screen to open the account menu. It has Help, which opens the MyWatchtower support page.
If you have no property yet
If you have no property in the community, the dashboard shows the welcome panel and the Property Request section.
If you did not send a request before, the section shows the form Request Access to a Property:
1. Search for the address of your property and select it.
2. Optional: Type a note in Notes.
3. Optional: Select Attach supporting documents (optional) and attach a document that your community asks for.
4. Select Request Access.
If you sent a request before, the section lists your Pending Requests and Denied Requests. To send a new request, select Create New Request, complete the form and select Submit Request. The request stays in Pending Requests until the staff of your community approve or deny it.
Need help?
Open the MyWatchtower support page from Help Center on a computer or from Help on a phone. You can also speak to the management office of your community.