The staff dashboard shows the Message of the Day, the newest property requests and the newest entries of your community. It is one of three staff views. This article is for community staff.
MyWatchtower shows the staff dashboard when your role has Gates set to Add & edit. By default, the Admin, Supervisor and Gate Attendant roles have it. Other members see the resident dashboard, with their properties, their wallet and their doors.
Move between the three views
The selector at the top right of the page has three options:
- Dashboard: this overview. Every member can open it.
- Mission Control: the page where you record entries at the gate. It needs Gates set to Add & edit.
- Analytics: charts of the entries of your community. It needs Summary reports set to View.
On a phone, the selector is at the top of the page and shows Home, Mission and Analytics. If your role can open only one view, the selector does not show.
If your role can open gates, MyWatchtower opens Mission Control when you sign in. On a computer, the Dashboard item of the navigation also opens Mission Control. To see the staff dashboard, select Dashboard in the selector. On a phone, the Dashboard tab at the bottom of the screen opens the staff dashboard.
Analytics
Analytics shows charts of the entries by day, by hour of the day, by day of the week and by access point. Each chart shows the approved and the denied entries.
- Select 7 days, 30 days or 90 days, or select Custom and set From and To. The default is 30 days.
- Select Total or Daily average.
The welcome panel and Mission Control
The welcome panel shows Welcome back and your first name. Under it, it shows the name of the community, or the name of the community group. Read this name before you work, if you work for more than one community.
To change the community on a computer, use the community switcher in the navigation. On a phone, select the menu button at the top left, then select Switch Community. After you change the community, MyWatchtower opens its dashboard.
Select the Mission Control card, Manage live gate operations, to open Mission Control. There you find visitors, scan licenses and QR codes, and record entries. See *Mission Control*.
Message of the Day banners
Two kinds of banners can show under the welcome panel. You cannot close them. A banner stays until someone changes the message or turns it off.
- Community Message of the Day: a blue and purple banner. The Admins of your community write it in Settings > Profile, in the Message of the Day card. It has up to 200 characters. Every member of the community sees it, so use it for news for the whole community, such as a new entry rule or an event.
- MyWatchtower notices: amber banners from the MyWatchtower team. Up to two can show at a time: one for all communities and one for your community. They show above the community message. If a notice is not clear to you, contact MyWatchtower support.
By default, only the Admin role can change the community message. See *Community Announcements and the Message of the Day*.
Latest Property Requests
This list shows the four newest pending property requests. In each request, a person asks to join a property. Each row shows the address, the name of the person and Pending.
- Select a row to open the request. The documents of the request show there.
- Select View all to open Access > Property Requests. There you approve or deny each request. See *Approving and Denying Property Requests*.
When no request waits, the list shows No pending property requests.
Latest Entry Activity
This list shows four entries from the last 30 days. To see all the entries in order, use View all. Each row shows the name of the person, then the street and the time of the entry. A denied entry shows a red tile.
Some entries have no person. The row then shows, for example, Red button press for a gate opened from Mission Control, or Watchtower App for a door opened in the app.
- Select a row to open the entry.
- Select View all to open Community > Entries. There you can search the entries and filter them by date range, access point, attendant, method, entrant and status.
When there is no entry, the list shows No entry logs found.
The two lists need User accounts set to View. By default, the Admin, Supervisor and Gate Attendant roles have it.
Good practice
- Look at the property requests every day, so that new residents do not wait.
- Keep the community message current. An old message can confuse staff at the change of shift.
- Look at Analytics often to see changes in the number of entries or of denied entries.
- If you work for more than one community, read the community name in the welcome panel before you work.