MyWatchtower is the access control software of your community. Residents, gate staff and the community office use it to manage the entry of visitors. This article shows a new user the main parts of the app.
Create your account
You do not need an invite code. Open the sign-up page, Create your account. You can sign up in two ways:
- Select Google, Apple or Facebook, and sign in with that provider.
- Type your first name, your last name, your email address and a password. Then accept the terms and select Create account.
After you sign up, the Welcome steps start:
1. What is your phone number? Type your phone number. Only your community office and gate staff can see it.
2. Where do you live? Type your home address, then select your home in the list.
3. Is this your home? Select Yes, this is my home. MyWatchtower sends a request to your community office.
If MyWatchtower does not find your address, contact your community office. If you signed up with your email address, open the link in the email from MyWatchtower to verify your address.
Until the office approves your request, your dashboard shows Your request is waiting for approval. After the approval, your dashboard shows the tools for your home.
The resident dashboard
The top of the dashboard shows your name, your community and your property. Under it, the dashboard shows these tools:
- Add Guest: add a guest or a vendor for your property.
- Generate QR: make an entry QR code for a visitor. This tile shows only when your community uses QR codes.
- My Wallet: your QR codes, your PINs and the doors that you can open, in one place. On a phone, you can also select Wallet in the bottom bar.
- My Doors: the doors and gates that your community lets you open from the app. You must be near the door, and in your access schedule. This tile shows only when you have no My Wallet tile.
- The counts of your Guests, Vendors, Restricted visitors and Vehicles. Select a count to open its list.
- Latest Entry Activity: the last entries at your property. Select View all to see all of them.
The Mission Control dashboard
Mission Control is the dashboard for on-site gate staff. Gate staff use it at a gate with a person on duty. On one page, they find the property and the visitor, see the contacts of the property and open the gate. They also record each entry. Gate staff can scan a driver's license, and a QR code when the community uses QR codes.
To open Mission Control, select Mission Control at the top of the dashboard. Your role needs Gates set to Add & edit. By default, the Admin, Supervisor and Gate Attendant roles have it.
The entry kiosk
At a gate with no person on duty, a visitor uses a kiosk tablet to ask for entry. The kiosk can show three entry methods. Your community chooses which ones it shows:
- Pin Code: the visitor types a PIN.
- QR Code: the visitor shows a QR code to the camera of the kiosk.
- Directory: the visitor finds a resident by last name or street. The visitor then calls the resident, or sends an entry request. The resident accepts or declines the request in the app. In the iOS and Android apps, the resident can also select Accept or Decline in the notification.
Your community can also show a Help button on the kiosk. The visitor selects it, answers some questions and then can start a call for help.
Web and mobile
You can use MyWatchtower in a web browser, or in the app for iOS or Android. You use the same account on each one. The phone apps can show push notifications, for example when a visitor at the kiosk sends you an entry request.
Need help?
On a computer, select Help Center in the navigation. On a phone, select Help in the account menu. Each one opens the MyWatchtower support page. You can also speak to the management office of your community.