MyWatchtower is the visitor management and entry processing platform of JEKA for gated communities. Residents register their visitors. Gate staff and entry kiosks process each entry under the rules that the community configures. MyWatchtower keeps a time-stamped record of each entry. You can use MyWatchtower in a web browser and in the apps for iOS and Android.
For residents
From the web or the phone app, residents can:
- Register guests and vendors, with access dates and the days and hours of access.
- Register the vehicles of the household.
- Create entry QR codes and give kiosk PINs, where the community turns them on.
- Get email and push notifications about entries at their property. Each person chooses the notifications that they get.
- See the latest entries at their property, on the dashboard and in the Entries tab of the property.
- Answer a call from a visitor at the kiosk, or approve an entry request, from their phone.
- Open nearby doors and gates that they have access to, in My doors.
At the gate
- Entry kiosks at unstaffed gates: a visitor enters with a QR code or a kiosk PIN, or uses the directory to call a resident or send an entry request. Each method shows only when the community turns it on. MyWatchtower checks each code against its dates, its number of uses and its schedule.
- The Mission Control dashboard at staffed gates: gate staff search properties and visitors, scan driver's licenses and QR codes, record each entry as approved or denied, and open gates, all from one page.
Records and reports
- Each entry has a time stamp. Staff review the entries in Community > Entries, and filter them by date range, access point, attendant, method, entrant and status. MyWatchtower keeps entry records for three years.
- Analytics shows entry trends for the community.
- Community Admins can create custom roles and permissions, set door schedules, and review the Audit logs, a history of administrative changes from the last 90 days.
How to start
1. On the sign-in page of MyWatchtower, select Create account.
2. Join your community, or ask for access to your property.
3. Your community staff review the request. After they approve it, you can use MyWatchtower for your property.
To bring MyWatchtower to your community, contact JEKA.
Need help?
On a computer, select Help center in the navigation. On a phone, tap your picture at the top of the screen, then tap Help. Both open the MyWatchtower support page.