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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 63 account 29 getting-started 23 guests 23 website-content 17 credentials 16 entries 15 kiosk 15 qr-codes 15 roles-permissions 14 mission-control 12 sign-in 12 notifications 10 pins 10 incidents 8 support 8 vendors 8 vehicles 6 cameras 2

Help articles · mission-control

Create a Visitor at the GateCreate a guest, vendor, or resident record on the spot from Mission Control's Visitor Search — pre-filled from a scanned license, with an optional photo.Dashboard Overview (for Admins & Gate Staff)What community staff see after signing in — the mode selector, MOTD banners, latest property requests, and recent entry activity.How to Find Properties and Residents in Mission ControlFind properties and people in Mission Control, read result tags and schedules, check visitor photos, and create visitors on the spot.How to modify your Contact ListHow property members edit their contact priority list, who sees the Edit button, per-contact notes, and how approved property requests are auto-appended to the list.How to Scan a QR Code in Mission ControlScan a visitor's entry QR code in Mission Control — the property and visitor load automatically — then approve or deny and record the entry.Mission ControlThe live gate workspace — search properties and people, scan licenses and QR codes, view visitor photos, open the gate, and record entries.Open a Gate from Mission ControlUse the Mission Control gate control to open the selected access point directly, on Brivo or HID, and know when the control is unavailable.Profile Photos for People RecordsAdd, replace, or remove profile photos on users, residents, guests, and vendors, and see where photos appear across MyWatchtower.Record an Entry in Mission ControlApprove or deny a visitor entry in Mission Control — pick your access point, fill in the plate and note, and let approval open the gate.Scanning Driver's LicensesRead a visitor's driver's license at the gate — on the License Scan station or in Mission Control — check their entry history, and record the decision.Using Offline ModeDownload community data ahead of time so gate staff can keep looking up properties and visitors when the internet connection drops.Working Across Multiple CommunitiesHow staff switch between communities, how grouped communities appear as one entry, how Mission Control search spans a whole group with per-community labels, and how to pick a target community when creating records.

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