Record an Entry in Mission Control

Record an Entry in Mission Control

Every visitor decision at a staffed gate ends the same way: you record the entry in Mission Control's Entry Management panel. This guide covers just that step — from picking your access point to the moment the gate opens. For finding the visitor in the first place, see *Search Properties and People in Mission Control*.

Step 1 – Pick your access point

• Step 1: In the Mission Control header, choose your gate from the Access Point selector.
• Step 2: Select Set Default to make it this device's default — a green Default marker confirms it. The selector returns to your default automatically after each recorded entry, so you only set it once per gate station.

The access point you choose is saved on the entry record and is the gate that opens when you approve.

Step 2 – Load the property and visitor

Select the destination property and the visitor — by searching, or by scanning a license or QR code (see *How to Scan a QR Code in Mission Control* and *Scanning Driver's Licenses*). Once both are selected, the Entry Management panel shows the target property and the selected visitor, with the visitor's photo when one is on file.

If the person isn't in the system yet, use Create Visitor — see *Create a Visitor at the Gate*.

Step 3 – Fill in the entry details

• License Plate — type the vehicle's plate (up to 20 characters). Optional, but it makes the entry log far more useful.
• Vendor Name — appears only for vendors: record the individual driver's name alongside the company. It pre-fills from a scanned license.
• Notes — quick-suggestion chips above the field add common notes with one tap: Approved by phone call, Denied by phone call, Delivery, Uber/Lyft, On Guest List. Tap a chip and/or type your own text.

Step 4 – Approve or deny

• Approve Entry records an approved entry. It is unavailable for Restricted visitors, for QR codes with no uses remaining, and in Offline Mode.
• Deny Entry records a denial — a note is required: the button stays disabled until you've explained the reason in the Notes field.

A confirmation message names the visitor and property (for example, "Entry approved for … at …"), the panel clears for the next vehicle, and the record lands in the community's entry log.

Approval opens the gate

When you approve an entry with an access point selected, MyWatchtower opens that gate for you — the same way whether the community's hardware runs on Brivo or HID. If the record saves but the hardware doesn't answer, you'll see "Entry recorded, but door did not open": the entry is logged, but you'll need to open the gate another way — try the header gate control (see *Open a Gate from Mission Control*) and report persistent hardware trouble to your community admin.

Good to know

• Mismatched scans are flagged: if a scanned license name doesn't overlap the QR code holder's name, the panel shows a name-mismatch warning — verify identity before approving.
• In Offline Mode, entry recording is paused; see *Using Offline Mode*.