Working Across Multiple Communities

If your account has access to more than one community, MyWatchtower gives you a community switcher plus a few group-aware conveniences so staff serving several related communities can work without constantly hopping between them. This guide is for staff and operators.

Switching Communities

• Step 1: Click the community switcher in the navigation bar (the building icon labeled with your current community).
• Step 2: Pick the community to work in. The app returns to the dashboard, now scoped to that community.

On mobile, a full-page Select a Community screen offers the same list. If your account only has access to one community, the switcher is hidden entirely.

Grouped Communities

Some communities are managed together as a group — for example, an East and West section run by one operator. Grouped communities appear as a single row in the switcher, labeled with the group's name, instead of one row per member. Selecting the group keeps you in whichever member community you were already in (or the group's first community). Everything else in the app still works one community at a time.

Group-Wide Search in Mission Control

When your current community belongs to a group and your account can access more than one of its members, Mission Control's property and visitor searches automatically span the whole group — one search box covers every member community.

• Each result is labeled with the community it belongs to, so you always know which one you're acting in.
• Once you select a property, the flow continues within that property's own community.
• Group-wide search is disabled in Offline Mode, because offline data covers a single community; searches then cover only the current community.

Guest and vendor schedules are evaluated in each community's own local timezone, so an entry window means the same thing regardless of which community you're viewing from.

Choosing a Community When Creating Records

When you create something new — a guest, resident, user, credential, entry QR code, group, schedule, access level, or a mass announcement — and you have write access in more than one community of the group, the form shows a Community dropdown. Use it to choose which community the new record belongs to before saving. If you only have write access in one community, the dropdown does not appear and the record is created there.

Tips

• Double-check the community name in the switcher before recording entries or making changes — every action applies to the currently selected community.
• If a community you expect is missing from the switcher, your account has not been given access to it; ask that community's management to add you.

Need Help?

Contact your community's management office about which communities your account should cover, or submit a ticket to JEKA Support if the switcher isn't behaving as described.