Your account can have access to more than one community. You then use the community switcher to choose the community that you work in. Some communities are part of a community group. In a group, MyWatchtower can show the records of several communities on one screen.
See your communities
1. Open your account. On a computer, select My Account at the bottom of the left navigation. If the window is short, select the More actions button (⋮) at the bottom of the navigation, then select Account.
2. Select the Communities tab.
The My Communities card lists each community of your account. The Active label marks the community that you work in now.
The Add Access card has two buttons. Join Another Community asks for access to a property in another MyWatchtower community. Request Property Access asks for access to one more property in this community.
Switch to another community
The community switcher shows only when your account has two or more entries to choose from. A community group counts as one entry.
On a computer:
1. At the bottom of the left navigation, select the button with the building icon. The button shows the name of your current community.
2. Select the community in the list. The Dashboard opens for that community.
If the window is short, select the More actions button (⋮) at the bottom of the navigation. Then select the community in the dropdown list.
On a phone:
1. Select the menu button at the top of the screen.
2. Select Switch Community. The Select a Community page opens. A check mark shows your current community.
3. Select the community. The Dashboard opens for that community.
Each action applies to the community that you work in. Before you record an entry or change a record, look at the community name in the switcher.
Community groups
JEKA puts the communities of one organization in a community group, for example the East and West parts of one development. You cannot make or change a group in MyWatchtower.
The switcher shows a group as one entry, with the name of the group. When you select the group, you stay in your current community if it is in the group. If it is not, you go to the first community of the group.
Lists that show the whole group
If your role can view a type of record in two or more communities of the group, the list of that type shows the records of all those communities. Each row then shows the name of its community. These lists can do this:
- Properties, Residents, Visitors, Vehicles, Entries and Incidents
- Users, Property Requests, Credentials, Groups, Schedules and Access Levels
When you open a property, a guest, a vendor, a vehicle, a resident, a credential, an entry, a property request or an incident of another community of the group, the app changes your current community to the community of that record.
Roles in a group
The communities of a group use the same roles. The Roles tab in Settings shows the notice Shared across the group. A change to a role applies to each community of the group.
Search in Mission Control
If your role can view properties in two or more communities of the group, the property search and the visitor search in Mission Control show results from all those communities. Each result shows the name of its community.
When you select a property, the visitor search shows the visitors of that property only. The entry that you record goes to the community of the property. A new visitor that you add there also goes to that community.
The gate list in Mission Control shows the gates of the community in the switcher. To open a gate of another community, switch to that community first.
In offline mode, the search shows the current community only, because the offline data holds one community.
Each guest and vendor schedule uses the time zone of its own community.
Choose a community when you create a record
Some forms show a Community list when your role can add that type of record in two or more communities of the group. Select the community of the new record in the list. If your role can add the record in one community only, the list does not show, and the record goes to your current community.
These forms show a Community list:
- New property
- Report New Incident
- Create New Group, Create New Access Level and Create New Schedule
- Mass Announcements, on the Announcements tab of Settings
- The Resident User tab of the Create User dialog
The Staff User tab of the Create User dialog shows a Communities list. You can select more than one community there.
Other forms have no Community list. When you create a guest, a resident, a credential or an entry QR code, the property search shows the properties of the group. The new record goes to the community of the property that you select.
On the Settings tab and the Announcements tab of Settings, and on the PINs list and the QR Codes list, a Community list selects the community that you see.
Need help?
If a community is not in your list, your account has no access to it. Ask the management office of that community. To ask for access yourself, use Join Another Community on the Communities tab of your account.
On a computer, select Help Center in the navigation. On a phone, select Help in the account menu. Each one opens the MyWatchtower support page.