Incidents Across a Community Group

Incidents Across a Community Group

Organizations that run several communities in MyWatchtower can organize them into a community group. When your role has incident access in more than one community of the group, the Incidents tab becomes a combined view: one list covering every group community you can access, instead of one community at a time.

How the combined view works

There is no switch to flip — the combined view turns on automatically:

• If you can read incidents in only one community, the Incidents tab behaves normally and shows just that community.
• If you can read incidents in two or more communities of the same group, the Incidents tab lists incidents from all of them together, and each row carries a label naming the community it belongs to, so you always know where an incident happened.

Access is enforced per community: the combined list only ever includes communities where your role holds incident read permissions, and the server applies the same check independently. Colleagues whose roles cover a single community keep seeing only that community.

Working in the combined view

• Step 1: Go to Reporting and open the Incidents tab while viewing any community in the group.
• Step 2: Read the community label on each row to tell filings apart; the Search, Filter (Active/Closed), and Date Range controls all apply across the combined list.
• Step 3: Click any incident to open its detail page — including incidents from the group's other communities. Everything in Working an Incident applies; what you can do on the page (edit, close, share, export, delete) follows your permissions in the community the incident belongs to.

Filing an incident in a group

When you create an incident and your role has incident write permissions in more than one community of the group, the Report New Incident form shows a Community selector at the top. It defaults to the community you're currently viewing — pick a different one to file the incident there instead. The property search then looks up addresses in the community you chose. See Log an Incident for the rest of the form.

What stays per-community

The combined view applies to the Incidents list. The Dashboard tab's counters and widgets, and the Report History tab, cover the community you're currently viewing — switch communities to see another member's numbers. Generated reports likewise cover one community at a time (see Generating Incident Reports).

Need help?

Use the Contact Support form in the app, or contact your community's management office.