An organization can put several of its communities in a community group. If your role can view incidents in two or more communities of a group, the Incidents tab shows the incidents of those communities in one list. Each row shows the name of its community.
Incidents are part of the Community Log. In the app, the navigation item of the Community Log shows the name Reporting.
How the app decides
You do not turn on the combined list. The app decides each time it opens the Incidents tab:
- The community switcher shows a community group as one entry with the name of the group. When you select the group, the app works in one community of the group.
- The app counts the communities of that group where your role has Incident documentation set to View or higher.
- If the count is 2 or more, the Incidents tab shows one list for those communities.
- If the count is 1, or if the community is in no group, the Incidents tab shows only the community that you work in. The rows then show no community name.
The server checks your permissions again for each community. The combined list never shows a community where your role cannot view incidents. Your role can be different in each community. A person whose role covers one community of the group sees only that community.
Use the combined list
1. Select Reporting in the navigation.
2. Select the Incidents tab.
3. Read the label with the community name on each row.
4. Use the controls at the top of the list. Each control applies to the full combined list:
- Active and Closed show the active incidents or the closed incidents. The list starts with Active.
- Search incidents finds text in the type, the notes, the street of the property and the name of the person who reported the incident. Type 3 or more characters.
- Date range shows Today, Last 3 days, Last 7 days, Last 30 days or Custom range. The list starts with Last 7 days. A custom range can be up to 100 days.
5. Select a row to open the page of the incident. If the incident is in a different community of the group, the app changes to that community. The actions on the page follow the permissions of your role in that community.
Add an incident in a group
Select New incident on the Incidents tab. If your role can add incidents in two or more communities of the group, the Report new incident form shows a Community field at the top. The field lists only those communities.
The field starts with the community that you work in. To add the incident to a different community, select that community. The property search of the form then finds the properties of that community.
If your role can add incidents in only one community, the form shows no Community field. The incident goes to the community that you work in.
What stays per community
The combined view applies only to the list of the Incidents tab. These parts show one community, the community that you work in:
- The counts and the lists of the Dashboard tab.
- The Report history tab.
- Generate report. A report covers one community, also when the list shows the full group.
The community switcher does not let you select one community of a group. To see the Dashboard of a different community, open an incident of that community from the combined list. The app then changes to that community.
Need help?
On a computer, select Help center in the navigation. On a phone, select Help in the account menu. Each one opens the MyWatchtower support page. You can also speak to the management office of your community.