Working an Incident
Once an incident is filed, its detail page is where you manage it from first report to resolution. This guide covers the action bar, editing, attachments, and closing out an incident; for filing one in the first place, see Log an Incident.
Open an incident
- Step 1: Go to Reporting and open the Incidents tab.
- Step 2: Use the Filter control to switch between Active and Closed incidents (the list shows Active by default), and narrow further with the Search box or the Date Range selector.
- Step 3: Click an incident to open its detail page. Back to Incidents returns you to the list.
What the detail page shows
The page shows the incident's type with an Active or Closed status chip, the date and time in your community's timezone, who reported it, and the full Description & Notes. Depending on how the incident was filed you may also see:
- A Property entry that links to that property's page.
- A Vehicle License Plate entry — if the plate matches a vehicle on record in your community, it links to that vehicle.
- A Location card with coordinates and a map snapshot, for incidents filed with a dropped pin.
The action bar
The buttons across the top are how you manage the incident. On smaller screens the same actions live in a single menu behind the three-dot button. What you see depends on your role's permissions:
- Export — download the incident's report as a PDF or CSV file. Requires incident-report permissions on your role.
- Share — email the incident's report to recipients; see Share an Incident.
- Close / Reopen — an Active incident shows Close; a Closed incident shows Reopen, so a resolved issue that comes back can be picked up again. Requires incident write permissions.
- Edit — reopens the incident form with everything filled in so you can correct or add details, including the category, date, location, notes, and new attachments. Requires incident write permissions.
- Delete — permanently removes the incident. Requires a separate incident delete permission, and MyWatchtower asks you to confirm first: deletion cannot be undone, and the action is tracked in the audit logs.
Attachments
The Attachments panel shows everything filed with the incident, with a count. Click any attachment to view it full screen — images can be browsed with the arrow keys, videos play in place, and PDFs open in a viewer — and each can be downloaded.
Two things to know about how attachments are handled:
- Attachments are stored with the incident itself. You can add more at any time through Edit, and remove an individual attachment from the detail page (with a confirmation — removing one cannot be undone).
- Deleting the incident deletes its attachments too. The stored files and their records are removed along with the incident, so export or share the report first if you need to keep a copy.
Staying informed
Community admins can subscribe to a daily incident summary email, so each day's filings arrive in their inbox without anyone generating a report by hand — see Generating Incident Reports.
Need help?
Use the Contact Support form in the app, or contact your community's management office.