Each incident in the Community Log has its own page. On that page, you read the details and the attachments of the incident. You can also export it, share it, close it, edit it or delete it.
Incidents are part of the Community Log. In the app, the navigation item of the Community Log shows the name Reporting.
Before you start
- The Community Log must be on for your community.
- To open the incidents, your role needs Incident documentation set to View.
- To share, close, reopen or edit an incident, your role needs Incident documentation set to Add & edit.
- To delete an incident, your role needs Incident documentation set to Delete.
- To export an incident, your role needs Reported incidents set to Add & edit.
By default, the Admin, Supervisor and Gate Attendant roles have each of these permissions. A button shows only when your role has its permission.
Find an incident
1. Select Reporting in the navigation.
2. Select the Incidents tab. The list shows the active incidents of the last 7 days.
3. To find an incident, use the controls above the list:
- Select Active or Closed.
- Date range: select Today, Last 3 days, Last 7 days, Last 30 days or Custom range. A custom range can be up to 100 days.
- Search: type 3 or more characters from the type or the notes of the incident.
4. Select an incident. The page of the incident opens.
On a computer, the list shows these columns:
- Incident: the type of the incident, and its property or Pinned location.
- Status: Active or Closed.
- Reported by: the person who reported the incident.
- Notes: the start of the notes. A narrow window does not show this column.
- When: the date and the time of the incident, in the time zone of your community.
The two buttons beside Date range change the layout of the list. One button shows a table, and the other shows a card for each incident. On a phone, the list always shows cards, and the date range is in the Filters sheet.
To go back to the list, select Back to Incidents. This button goes back one page in your browser.
The page address keeps the status, the date range, the search and the page of the list. When you come back to the list, it shows the same incidents.
Read the incident
The top of the page shows the type of the incident and its status, Active or Closed. Under the type, the page shows the date and the time of the incident, in the time zone of your community. The page also shows:
- Reported By: the person who reported the incident.
- Description & Notes: the notes of the incident. If there are no notes, the page says so.
- Property: the property of the incident. Select it to open the page of the property.
- Vehicle License Plate: the plate of the incident. If the plate matches a vehicle in your community, select it to open the page of the vehicle.
- Location: a map of the place, for an incident with a pin on the map and no property.
Export, share, close, edit or delete
On a computer, the buttons are at the top of the page. On a phone, select the ⋮ button (Incident actions). The menu shows the same actions.
- Export: select PDF or CSV. The report of the incident downloads to your device. On a phone, select Export PDF or Export CSV.
- Share: send the report of the incident by email. On a phone, select Share via Email. The article Share an Incident gives the steps.
- Close or Reopen: an active incident shows Close. A closed incident shows Reopen. On a phone, select Close Incident or Reopen Incident.
- Edit: the Update Incident form opens with the current values. You can change the type, the plate, the location, the date and time and the notes. You can also add attachments. Select Update Report to save the changes.
- Delete: the Delete Incident dialog asks you to confirm. You cannot get a deleted incident back. The audit log records the delete. After the delete, the Incidents tab opens.
The audit log also records each edit, each close and each reopen.
Attachments
The Attachments section shows each file of the incident and the number of files. Select a file to open it:
- A photo or a video opens in a viewer. Use the arrow buttons or the arrow keys to go to the next file. Press Esc to close the viewer.
- A PDF file opens in a new browser tab.
- Another type of file shows Download File.
To add a file, select Edit. Then add the file in the form.
To remove one file, select the X on the file. Then confirm in the Delete Attachment dialog. To remove a file, your role needs Documents set to Delete. By default, only the Admin role has this permission.
When you delete an incident, MyWatchtower also deletes its attachments. Before you delete an incident, export it or share it if you need a copy.
The daily digest
Each night, MyWatchtower sends a digest email of the incidents of the previous day to each Admin of your community. The article Generate a Community Log Report tells how to turn the digest on or off.
Need help?
On a computer, select Help Center in the navigation. On a phone, select Help in the account menu. Each one opens the MyWatchtower support page. You can also speak to the management office of your community.