One MyWatchtower account holds all of your properties, in every community you belong to. You sign in one time, and you move between properties and communities in the app. The guests, vendors and vehicles of each property stay with that property. This article tells you where to see your communities, how to move between communities and properties, and how to ask for access to another property. It is for residents.
See your communities
1. Open your account. On a phone, tap Account in the bottom bar. On a computer, select My Account in the navigation.
2. Select Communities. The section says "Where your access applies, and how to add more".
The My Communities card lists each community that your account can use. A community is usually a neighborhood or an HOA that uses MyWatchtower for entry to its gates. The community that you use now shows Active.
The Add Access card has two buttons:
- Join Another Community: for a property in a different MyWatchtower community.
- Request Property Access: for another property in the community that you use now.
Switch between communities
When your account belongs to more than one community, the app shows a community switcher:
- On a computer, the navigation shows the name of your current community with a building icon. Select it, then select a community in the list.
- On a phone, tap the menu button at the top left, then tap Switch Community. On the Select a Community page, tap a community.
The app then opens the dashboard of that community. When your account belongs to one community, the app does not show the switcher.
Some communities belong to a group. The switcher shows the group as one row with the name of the group, so you select the group one time. Some JEKA staff accounts can open each community, and their switcher lists all communities.
Move between your properties
The app shows the properties of the community that you use now. To see a property in another community, switch to that community first.
On a phone, the top card of your dashboard shows your properties. Swipe to see the next one, and tap a property to open it. On a computer, the My Properties panel of the dashboard lists them. Your primary residence shows first, with the label Primary Residence. Each other property shows Registered Residence.
When you have more than one property in the community, the top of the property page shows Select Property. Select the street name, then select another property. The page then shows that property.
Request access to another property in your community
Use this form for a second property in the community that you use now.
1. Open Account > Communities, then select Request Property Access.
2. In Search for a property, type at least 3 characters of the street. The list shows the properties of your community.
3. Select your property.
4. Optional: in Notes, type information for the community office.
5. Optional: select Attach supporting documents (optional) and attach proof of ownership or residency. You can attach up to 5 files: PDF, image or Word files. Each file can be up to 5 MB, and all files together up to 15 MB.
6. Select Request Access.
If you already have a pending or a denied request in this community, the page first shows your Pending Requests and your Denied Requests. Select Create New Request to open the form. The last button of the form is then Submit Request. To close the form, select Cancel.
Join another community
Use this form for a property in a different community, for example a vacation home. There are no invite codes. You find the property by its address.
1. Open Account > Communities, then select Join Another Community. The Join a MyWatchtower Community page opens.
2. In Property address, type at least 3 characters of the street. The search covers all MyWatchtower communities. Each match shows the street, and the city, state and ZIP code under it.
3. Select your property. A green check mark and the address show under the field.
4. Optional: in Additional Notes (Optional), type information for the community office.
5. Optional: select Attach proof of ownership/residency (optional). You can attach one file of up to 5 MB: PDF, PNG, JPG, DOC or DOCX.
6. Select Submit. The page shows Request Submitted.
Submit is available only after you select a property from the matches. If your address does not show in the list, contact the office of that community.
After you send a request
The staff of the community read your request and your documents. Then they approve or deny it. A pending request gives you no access. You do not become a member of the community until the staff approve the request.
To follow a request in the community that you use now, open Request Property Access again. The Pending Requests list shows each request with its date and its status. Select a request to open it. On the request page, you can add documents: select Select Files to Upload, then select the upload button.
The app does not list a pending request in another community. You get a notification when the staff approve or deny it. If your account has no community yet, your dashboard shows each of your requests and its progress.
When the staff approve your request:
- You get a notification. The Owners and the Managers of the property also get a notice.
- You become an Owner of the property. If you had no role in that community, you also become a Resident of the community.
- The property shows on your dashboard, with all the resident features.
A new community can take up to one hour to show in the switcher. To see it at once, sign out and sign in again.
When the staff deny your request, you get a notification. Open the request to read the Reason for Denial. To send it again, select Resubmit Request.
You cannot send a second request for a property while a request for it is pending or approved. You also cannot request a property where you already have a role.
Need help?
If a request stays pending for a long time, or you cannot find your address, contact the management office of the community.