Requesting Access to Your Property

A Property Request is how you ask to be connected to a home in a MyWatchtower community. This guide is mainly for residents; a short section at the end covers how community staff review requests.

You will submit a Property Request in two situations: right after sign-up if your home was not confirmed automatically, or any time you want to join an additional community.

Submitting a Property Request

• Step 1: If you have no property yet, your Dashboard shows a property request panel — start there. To join another community, go to Account, open Communities, and choose the option to join a community.
• Step 2: Search for your address. Type your street address and select the matching property. The search works across all MyWatchtower communities.
• Step 3: Add notes (optional) for the reviewer — for example, your closing date or unit details.
• Step 4: Upload proof documents. Attach proof of ownership or residency, such as a deed or lease. This helps your community confirm the request quickly.
• Step 5: Submit the request.

Tracking Your Request

Your open requests appear on your Dashboard. Click or tap a request to open its detail page, where you can review what you submitted and upload additional documents if your community asks for more. Until a request is approved you are a Pending Resident, so most of the app stays locked.

Once staff approve the request, your property appears in the app and the full resident experience unlocks — guests, vehicles, entry codes, and more.

For Community Staff: Reviewing Requests

Staff with user access can process incoming requests from the approval queue:

• Step 1: Go to Access and open the Property Requests tab.
• Step 2: Click or tap a request to open it.
• Step 3: Review the requester's details, notes, and uploaded proof documents.
• Step 4: Approve the request to connect the resident to the property, or decline it if the documents do not check out.

Need Help?

If your request has been pending for a while, contact your community's management office — approvals are handled by your community, not by JEKA. For app problems, use the Contact Support form in the app.