When a resident joins your community, they ask for access to their property. Community staff review each request in Access > Property requests. This article is for staff. For the resident side, see *Requesting Access to Your Property*.
You see the Property requests tab when your role can add and edit residents. By default, the Admin, Supervisor and Gate Attendant roles can.
The request list
The page opens on the pending requests. Use the Status control to show Pending, Approved or Denied requests.
- To find a request, type a name, an email address, a phone number or an address in Search requests.
- You can sort the list by the date of the request, newest or oldest first.
- On a computer, each row shows the Requester with their email address, the Property, the Phone number and the Requested date. A pending row has an Approve button and a Deny button. An approved or denied row shows its status.
- When no request waits for a decision, the list shows No pending requests.
Approve or deny a request
1. On a pending row, select Approve or Deny. A dialog shows the date of the request, the name, the address and the phone number of the requester.
2. To approve, select Approve Request. A message confirms the approval.
3. To deny, type a Reason for denial, then select Deny Request. You must type a reason before you can deny. The requester sees your reason.
When you approve a request:
- The requester becomes an Owner of the property.
- A requester with no community role gets the Resident role. A staff member keeps their role.
- If the requester has a phone number, MyWatchtower adds them to the end of the contact priority list of the property.
- If your community has notifications on, the requester gets an email and a push notification. The Owners and Managers of the property also get a notice. A denial notice to the requester includes your reason.
The request page
Select a request to open its page. The page shows the status of the request: Waiting for review, Request approved or Request denied. It also shows the Address, the Phone number, the Email address, the date of the request and of its last update, and the Notes of the requester. You can approve or deny a pending request from this page too. A denied request shows the Reason for denial.
Documents
The Documents card lists the proof files of the request. Each file shows its upload date and a Download button. If your role can delete documents, each file also has a Delete button. By default, only the Admin role can delete documents.
To add files, select Select files to upload, choose the files, then select the upload button. You can add PDF files, images and Word documents. An image must be a PNG, JPEG, GIF, WebP or HEIC file.
| Limit | Value |
|---|---|
| Files on one request | 5, including the files that are already on it |
| Size of one file | 5 MB |
| Size of one upload | 15 MB |
When you deny a request
The requester sees your reason and a Resubmit request button on their request. Before they resubmit, they can upload more documents. To resubmit, they type Additional notes, which replace the notes of the first request. The request then goes back to Pending.
Write a reason that tells the requester what to fix, for example a wrong document or an address that does not match.
A requester cannot send a second request for a property while a request for that property is pending or approved.
Need help?
If you do not see the Property requests tab, your role cannot add and edit residents. Ask your community Admin for help.